Originally Posted by
Gadanae
No news is not a good thing from a business perspective. Now I know this is a GAME. But let's take a service like oh.... phone service for example. Someone hits a pole and knocks out 7 city blocks of phone service. Now I don't know about your area, but in my area if I call the phone company and ask what's going on, they tell me what happened, when it will be back on, and that crews are out there doing the repairs as we speak. And 95% of the time, the time they give me when service will be restored, it is. That's because they are responsible people. and they understand that there are other phone service providers out there and you can take your money there just as easy as you brought it to them. They are "accountable". SE has never been known for it's "accountability" and that needs to change.
Now, before someone goes off on here and says "phone service is a necessity and a game is not" let me beat you to the punch. It's still a business. We pay for a service we expect to recieve without major downtime. And i'm sorry, but giving us a message that says "at least a week" is too dam vague. Bring this into focus SE. Tell us what you are doing to get the service we pay you for back up and running and give us a timeline we can rely on, not "at least a week".
These kinds of things are what kills businesses. SE is already struggling to make a dollar on their MMO's. FFXIV is a flunk, has so many glitches with it they have had to make it free to play while they work it out, and now FFXI is down. I fear that if the downtime for FFXI continues past a week, or more, then alot of your customers will be taking their money elsewhere, to an MMO that doesn't have a difficulty staying active during things like this. And a loss of players right now not only affects SE's bottom line, but in a negative way affects all the players.
People can argue with me all they want, but my thinking will not change, there is absolutely no reason why SE cannot give us an update at least every 2 days about the steps being taken to restore a service that we pay for.