UCS-5024 Not Resolved

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Originally Posted by Jhanaka

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Thank for your response :)

ps2/ps3 ucs 5024 error here as welll

windows vista -UCS 5024-same credit card for 2 years , doesn't expire until 2013, never have had a payment issue

Quote:

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Originally Posted by Jhanaka

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Hey, Senior Game Master Jhanaka! How about when all is said and done, you get the Technical Support Moderator to post on here with an explanation of the issue. Like how a specific code was able to avoid repair, how an official company post said all was resolved when nothing at all was resolved, etc. etc.

I'm a firm believer in there being no excuse for this length of human error downtime but I rage even more when I'm blatantly lied to by being told something is fixed when it is not. In my profession, such a thing would require the termination of said employee. It may be different in Japan, I don’t know, but in my parts of the world such a thing would not be overlooked or ignored especially when it has an easy 2/3’s of the company’s revenue hanging in the balance. I don't know if anyone over there can tell but the bulk of SE's customers have about had enough of SE entirely.

That being said, accurate and steady communication of the issue instead of the occasional standard GM response of "I'm sorry..." and "While I understand how frustrating this may be...." post from a GM and a false resolution statement from the company itself would have saved SE from a lot of rage. Not that we don't appreciate you actually responding, but as you've said at the bottom of your own post, you have no information. Why is this Technical Support Moderator not spamming us with information instead of only a GM?

so i'm assuming since it's Monday in Japan that they are going to at least try to work this out ... right?!?!?


I mean really, two days of this ... it's unbelievable...

Thank you Senior GM for responding but please keep us up to date on what is going on and not just a 1 per 24 hour reply this time!

Here we still sit take your time SE no rush, no rush at all. Not like we have jobs and cant play all week untill the weekends then ya screw that up too. No no take your time

Detailed error info:

My son and I have 3 accounts total. They are run on a windows xp machine, a vista 64 bit, and and Xbox 360. They are all tied to the same SE account and the same security token. I do NOT know for sure if they are on the same debit card, I do know that both debit cards are tied to the same checking account.

On all 3 machines, my account is locked out, and my sons account is fine.

When i logged my account on yesterday, I got the notice saying that my card had been declined and my account closed. When I clicked to change the credit card info and find out what was going on, I got a window saying that my past due fees had been paid, but I should proceed to change the credit card number or I may be closed again.

I was sent back to the POL login screen. I logged in my account again, and got a window giving me the option to reactivate or exit. EVERY time I choose reactivate, it gives me the UCS-5024 error, invalid action or something.

I have reinstalled and re-updated playonline on the vista 64 machine. I get the same error.

Hope this helps, because I may not have time to play a lot, but the option sure would be nice.

Thinking about going to bed a bit early >.> no sense in logging in now or whenever they decide to fix this :/ can only hope they get this fixed by the morning ;;

thats what it did to me as well

Welp all time for bed see ya all on Saturday, unless I dump this pos service, just a note to SE your customer service sucks, what a joke, if this was a jp issue you woulda reset servers in a heartbeat and we all know it. To those that still cant play that can try this week i wish ya the best of luck i work 2 jobs 14 hour days so i wont be on till after i wake up Saturday. Good luck hope ya get to play

This is the famous Japanese business model? Make your product unusable by the people that want to buy it?
This is the same crap you did when you broke the PS2 update thing. Your answer to that was to have your customers repair the damage that you did. That's what they teach in Japanese business school? I'm confident that your answer to this will be to ask your customers to jump through hoops again. Is this making sense to you? Are you not noticing your shrinking client base? Do you really think that your customers are going to keep putting up with this? You are currently planning a mass server merge because of your clients leaving and your answer is to keep making your product unusable and then asking your remaining customers to shoulder the responsibility for repairing it. This is absolutely mindboggling to me.

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1
http://img.photobucket.com/albums/v2...ate-error1.jpg

Screen 2
http://img.photobucket.com/albums/v2...ate-error2.jpg

Screen 3
http://img.photobucket.com/albums/v2...ate-error3.jpg

The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

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Originally Posted by Ariane

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1
http://img.photobucket.com/albums/v2...ate-error1.jpg

Screen 2
http://img.photobucket.com/albums/v2...ate-error2.jpg

Screen 3
http://img.photobucket.com/albums/v2...ate-error3.jpg

The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

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Same problem with mine, my screens look exactly the same as yours. So.... idk.... the night before this happened I got my Kannagi, so that just adds to my frustration......grrrrrrrrrrrr

UCS-5024

This is what your system looks like when it gives the UCS-5024 error code SE. This is this best picture I can draw for you to be able to understand your own coding system.

I take that back, I can make you a step-by-step slideshow if you truely require it. >.>

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Originally Posted by Powder

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

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You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Honestly, I have to agree with many here. My husband is still getting this error code (PC-vista) after following the given steps. No one should have to call in for this. SE needs to take care of it automatically on their end. Should be a simple fix~ restore everyone's accounts. Oh, and while the gesture of no payment is nice and all, if it creates these issues my husband and I would rather pay the monthly fee for our accounts. Very frustrating weekend.

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Originally Posted by Nidhogg

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

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Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

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Originally Posted by Akaira

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

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A Senior GM has posted in one of these many threads that they are re-investigating it. We have to take him at his word right now. I think its the no content ID one.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

Quote:

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Originally Posted by Powder

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

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Hell, I'll speak for myself! In my world I expect no less than that and in the real world it should be no less than that. It's a sure sign of poor customer service if it is not this way, especially when the issue is so critical that the customers are locked out from the service. I'm pretty sure this issue overrides the drop rate of any NM that they may be tweaking.

Quote:

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Originally Posted by Nidhogg

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

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Apr. 3, 2011 22:00 [PDT] From: PlayOnline
Registration Server Technical Difficulties (Apr. 3)

We are currently experiencing the following technical difficulties with the PlayOnline registration servers. The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]

From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline

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Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

LM-08'd on my account, UCS-5024 when trying to reactivate, im NOT paying for April <_<;

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Originally Posted by Nidhogg

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

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God I hope they find out WTF is goin on... This mithra getting anoyed -,-

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Originally Posted by Nidhogg

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/pol...ews20585.shtml

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I have been in here just like you have I am quite capable of seeing what is up which is nothing so far. Thanks for your help but you might want to wait til I need it.

Ok, weird thing happened today... I went to TRY to login (was not hoping for much tbh buuuuttt doesn't hurt to try)

I was able to get to POL menu, first hurder down (didn't even ask me to reactivate, it just auto reactivated for me lol)

Updated payment info (no error)

Content IDs were already reactivated (yay~)

Guys, go check your accounts, keep trying it seems they are doing account by account restoration or their system is now finally figuring out what went wrong.

Mine is now working, no updating or reactivation needed.

Yay.

Also working here. No to decide if I want to keep playing...

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Originally Posted by Grandlethal

Also working here. No to decide if I want to keep playing...

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You are way to sensitive about your billing if this upset you that badly, there are company's(Blizzard) that would say you're out of luck and just close your account indefinitely, had it happen to me on my 4 month break from FFXI, I'd say their counter-measures are far greater then what other companies are willing to do.

It's Monday morning and for some strange reason I was able to log into the game like normal - the weekend must have been some kind of horrible nightmare

I am online and having fun :)

Lucky all of you. I am still having the -exact- same scenario as all the weekend:

1. Log in, LM-08.
2. Reactivate.
3. Ask for POL ID/pass
4. UCS-5024 :(

...

i had that problem reloaded play online software and then it worked

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Originally Posted by argustus

i had that problem reloaded play online software and then it worked

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I close POL all the way everytime I retry. I'll just keep retrying every half an hour or so, I guess.

At least official news is they are "still working on it". Let's just hope they fix it soon.

"You are way to sensitive about your billing if this upset you that badly, there are company's(Blizzard) that would say you're out of luck and just close your account indefinitely, had it happen to me on my 4 month break from FFXI, I'd say their counter-measures are far greater then what other companies are willing to do. "

wow, do you honestely believe this BS you posted? And why bring up Blizzard? Their customers service is so beyond Squares, kind of dumb to bring them up.

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Originally Posted by Imoq

Lucky all of you. I am still having the -exact- same scenario as all the weekend:

1. Log in, LM-08.
2. Reactivate.
3. Ask for POL ID/pass
4. UCS-5024 :(

...

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My daughter is going through the same thing. She can't post because she can't link her account, so she can't get support via the forums. We tried calling but after 1/2 an hour on the phone, we gave up.

Mine is still asking for money lol.

Mine now works ok. Only difference was that my Content ID were unlinked from my Handle.

Not working for me. UCS-5024 still.

back to ff13

It's now Monday 3:11pm CDT and I am still getting the exact same error codes as over the weekend. I am really beginning to worry that my account is lost forever. Last time this happened people couldn't log in for three weeks or more and some never were able to get back on. It's really freaking me out. I have checked other forums and have read about people calling in and it appears to just be a waste of time. I might call anyway. The thought of losing 6 years of hard work and time... /shudder