Unable to log in on one character.

Hello, As I've made a thread on this already, I'm having the exact same issue...

Zone into a specific Area > Locked out of the game forever.

I've tried so many different things and a few worked very briefly, but now I'm just locked out of my characters while in Western Adoulin. I've tried everything that page suggests (like 8 times over) including a full reinstall of the game and replacing my router. Its not working. I'm out of ideas and patience... and I don't like being upset :\, I had taken a break from FFXI and this is what I come back too, being completely unable to play.

Now that I see I seem to not be alone with this issue, I'm more comfortable in thinking it may be SE side... not mine. Because I do not exaggerate when I say I've tried EVERYTHING, its been 2 days since I started having this issue and very few successes have been seen.

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it seems the GMs don't care

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They don't even KINDA care, I just wanted to talk to one to have him move my character out of the zone thats causing me to freeze and couldn't even get one to respond to that.

That is why I contacted a GM -- all I wanted the GM to do was move my PCs out of the place they were stuck in (their Mog Houses in my case) so that I MAY be able to continue using them, but all I got back was the Form Reply "Thank you for...ba, ba, ba...go to support.na.square-enix.com...ba, ba, ba." I think I will try again to get a GM's attention and see if he will move the PCs, but the only way I can is to call a GM on another PC (I cannot contact a GM on the PCs that are stuck because they cannot even log on).

I am not used to using forums, especially as a means of Tech Support. I wish I could communicate to a real tech support person and get a reply and fix the problem. I bet you probably feel the same way.

Only thing I can say is that it can't possibly be an issue our side. This many people reporting the issue, and I can tell you safely I have tried EVERYTHING possible to resolve the "Issue" on my end... I can't even find advice on what to do next from places like BG and such... Its something with Square, and its got nothing to do with frigging Internet Explorer. The problem even extends to FFXIV for me, but not to any other of my MMOs, Guild Wars 2 works perfectly fine.

Plus, I submitted a ticket for this issue Wednesday and they haven't even sent me an introductory email for more information.

Reading the Forums has led me to believe it is a problem with the game and not just us players (I cannot find anything in common other than the game). Everything worked fine until 3 days ago, and I did not make any changes to my system or hookup (some posts have said it started for them after the April update, so I may have been lucky. Have the ones who posted those earlier replies have found a solution? If so, I would like to hear it.).

You have done a lot more than I have to fix the problem on your end (I don't know most of the tech stuff you talked about, either). Since it happens on more than one computer, I don't think it is a corrupted file is the cause. Furthermore, at the same time I started getting a rash of error messages during logging on or play stating that the server is "busy" or "no response from server" and then being kicked back to an earlier login window. I think they are connected and that the server is having problems. The PCs that are stuck are all in Quetzalcoatl, but another member of my family is getting the same error messages while playing in Asura, and I get those errors while logging online for the first time from scratch after shutting down or rebooting, so it appears to involve all servers in the game (maybe, unless the log-in in POL automatically tries to connect with the last server that it was connected to. But then, why get the error messages while logged into Asura?)

There is so much I do not know about this that I cannot fix it on my own. I hope SE hears this and does something to fix it or they will lose us as customers (not going to subscrib to a game I cannot play).

Chin up! I think SE is working on it now and will have a fix soon (they should, at least).

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Originally Posted by quantum

Furthermore, at the same time I started getting a rash of error messages during logging on or play stating that the server is "busy" or "no response from server" and then being kicked back to an earlier login window.

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I've been having these exact same issues as well. Since i got booted the other night, almost every time I try to log into Playonline I have to "Retry" from one point or another because connection timed out and such. Seeing as how we are having almost the exact same issue...

It would be nice if SE would reply in some way to let us know that they are aware of the problem and are looking into it. That's what hurts the most -- not knowing if Tech Support is even listening to us.

I'm definitely more angry at the fact SE is not informing us in any manner if this is a known issue or being looked into than I am anything else, thats for sure.

I've tried every connection in my house and I still cannot access the game, and this was a work-around that worked previously, I can no longer get on even plugging directly into my modem (which briefly solved the issue). Everytime I make progress on this issue it happens again almost instantly. After buying a new router I was able to enjoy the game for a good hour or two before zoning into Western Adoulin and hitting the Death screen of downloading data. Of course, my brother was still playing and my mule worked fine... then my brother zoned into Ru'lude and got disconnected and could not log in again... but my mule walked into Ru'lude JUST FINE, but when my mule entered Adoulin where my main disconnected? Its unaccessible now too.

Its completely f**king random and inconsistent between both my account and my brothers and we run the exact same connection... I've tried not to let it make me angry but I'm just so very upset that when I decide to come back to XI to enjoy it its f**king up so hardcore I CANT EVEN LOG IN. The one time in a long while i've had the itch to play XI and its completely killed my enthusiasm. Even if I could log back in now I'll just be afraid the next zone I walk into will be the new kill zone and I'll be screwed and back to angrily trying to figure out what the hell is causing the problem.

I know Camate did try to help a page or two ago with that link so theres that.

Another key point in this issue:

While using the AH and clicking on the sales history for an item, I frequently get the reply, after a wait, "Search Failed". I am also getting kicked out of the Delivery Box Window, stating that the lines are congested or busy. So the problem is deeper that logging on, for it also interrupts or delays other systems such as using the AH and the Delivery. My hypothesis is that, for some reason, the servers are overwhelmed or not able to communicate back fast enough, so the game is timing us out if the reply is not coming back from the server fast enough. That would explain the Error FFXI-3001 that says I am timed-out while trying to load the data for the zone I am entering. But why is it that it is not happening to all my PCs? I am getting the problems with the AH and logging on for all the PCs, but only 2 of them in Quetzalcoatl are locked out. The others can exit and leave their Mog Houses OK. (So far. I did have one that did lock out, but it came back later and now I can use it.)

I searched back over the replies and found one from Camate directing me to a post on possible ways to fix the problem. I have checked and PlayOnline Viewer is an exception to the Windows Firewall, but I cannot find how to make it an exception to the Security Program. Furthermore, it is beyond me in the part about setting the Router to allow certain packets to pass. (I made no changes to the router, which is new for about 2 months, so why would it start 3 days ago out of the blue for me?)

:p I'm just curios as to which systems of play your all on with this Error happening?

It might be a good idea to include that in your post so more precise where your coming from into having more fellow players relate to your type's of problem with this related error code, Just a suggestion. ;)



Edit: Just a thought and it's not much but just putting in that the windows company is no longer supporting Windows XP as it's an 12 years old out of date OS into which they've now scrapped that OS with less security/protections for newer OS's. This isn't really all that important but thought Id add it in anyways. :cool:

First of all, I we are using Windows XP on two computers in my house, but I have read posts that players using Windows 7 also have had the problem.

Secondly, while logging in from the password screen, I frequently get the Error Message POL-0011 "Network busy or no response from server. Please try again later." I hit "Retry" and sometimes it works, sometimes it gets the same error message again.

Thirdly, while logging out in my Mog House, the game instantly logged out and went to the "Select Character" screen. Now, even in Asura as well as Quetzalcoatl, it sometimes does nothing for about 15-20 seconds after I click on "Log Out". If I click on "Log Out" again, it asks if I want to abort the Logout, which tells me it is logging out but very slowly as compared to 3 days ago.

Fourthly, after such a long wait to logout in my Mog House, the screen did not go to the "Select Character" screen, but went black and gave me error code FFXI-3100 "Cannot connect to lobby server". If this "lobby server" is the one that we go through to get to the servers for each world (Asura and Quetzalcoatl), then the problem could be there in that lobby server.

Add to that the "Search Failed" messages while looking at sale history on the AH and the congestion while using the Delivery system, it appears that something (modem, router, or lobby server) cannot handle the exchange fast enough.

But the big question is "Why did it start with me on June 3?" I had no problems with this before then (or it was very rare) and I made no changes to my setup. Maybe SE made changes in the game that my older system now cannot handle?

i'm in windows 8 or 9 (whichever is the one htey designed for tablets but decided "Hey lets use it for PC as well")

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Add to that the "Search Failed" messages while looking at sale history on the AH and the congestion while using the Delivery system, it appears that something (modem, router, or lobby server) cannot handle the exchange fast enough.

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I received these issues several time as well. I guess I should note at no time when i received these issues was my Internet speed anywhere below 100mbs, and all other services were and continue to behave normally, FFXI and by extension XIV are the only ones effected by this lobby server issues.

Yes, during some of those "delays" that started and the wait for a "Search Failed" reply, I noted that the R value was in the hundreds (I was not "R-0" at the time). The R and S numbers appeared to be normal.

Also, the rest of the family and myself has had no trouble surfing the internet or streaming videos or games (other than FFXI) through our current system of modem and router (set up about 2-3 months ago new and I reset both this morning, also).

Still unable to log into either character since they zoned into Western Adoulin last night.

Are we even going to get a response? I'm starting to get agitated...

Heres some information that perplexes me even further and makes me think its something funky with Square.

I was NOT able to log into my character on my brothers PC to get myself out of Western Adoulin, i experienced the same lost connection/lobbyerror/whatever issue when trying to log in... which means his Western Adoulin must be as broken as mine.

but I WAS however able to log his character in on my computer, which makes sense as I was able to enter and leave Ru'Lude last night, which is where he got booted at. So if it was our internet, it stands to reason I would be locked out of Ru'Lude just like he is, and I am not on my PC. So my Ru'lude works fine but his freezes him, and it seems Western Adoulin is broke for both of us.

Tried all the work arounds that fixed it last time and they no longer work, my character is now stuck in Adoulin and I cannot access it at all from any PC in my house. Welp, time to request my refund for this month, I'm done :\

My zone of hangup is entering my PC's MOG HOUSE, 2 from the Mog Garden and one fron Bastok. One PC has been locked for the third day, another locked yesterday, and a third was locked at the same time as the first one but it came back when I tried to log it in later that day. I have missed 2 login days and counting down the third.

I called a GM about a hour ago in Quetzalcoatl, telling him I was stuck and asking for him to move my 2 stuck PCs to another zone so I can try to get access to them. Still waiting for a reply. Last line in log reads "Your call has been placed in the queue."

I read his suggestions to fix the problem. I have no other programs running on the computer and I am the only one using the modem/router in the household. Still no fix.

Lol, Well did you guys check on your subscription status to see if its expired and if it does expire usually for me it will even block me from logging into the pol viewer if its run out for the month of the monthly subscription. :-0 ;)

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Originally Posted by YosemiteYogorockBlondelle

Lol, Well did you guys check on your subscription status to see if its expired and if it does expire usually for me it will even block me from logging into the pol viewer if its run out for the month of the monthly subscription. :-0 ;)

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Paid my subscription on june 1st. I just uninstalled it and am currently reinstalling it atm. I swear SE need to get they ish together....

If my subscription was cancelled or made inactive, I could not log onto any PC in that account. I use 3 separate accounts and I can log onto my other PCs in the same account as the one with the lockouts. I am now waiting for a GM reply with a PC in the same world as the lockouts on the same account, and I have some bad news and good news:

The bad news is there has been no reply yet.

The good news is I think I am getting better at solitaire.

I just got a reply from a GM.

The formatted message said that I needed Technical Support help to fix the problem, which can be found at support.na.square-enix.com.

It also said that techs are there M-F from 9am-6pm Pacific Time to help me with the problem.

So, here I am. Where are those techs? It's Friday, 2:52pm Pacific Time now. How do I talk with them and get a reply?

The message also said to search the forums for a solution or click on a button called "Contact" to communicate with a Tech directly.

Where is that button? The only button I found that says "Contact" sends me to the Forums pages. Can't I talk to a tech directly and get a reply as the message says?

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Originally Posted by BBWallace

Paid my subscription on june 1st. I just uninstalled it and am currently reinstalling it atm. I swear SE need to get they ish together....

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Some basic replies you can run into when calling a support member instead of getting to solving the real problem you have as they tend to go down a list of was it this or was it really that and you just didn't know about it! I'm sure you know how it goes :p

Well, I drove to the Target near my house to use their Free-Wifi and was able to log in and exit Western Adoulin, when I got home I was able to log in... So it really is just certain zones that are "Death Zones" that will shut me out of the game entirely. It could be something with the Proxy's but whatever, Guess I just gotta hold my breath every time I zone.

Let me get this right. You used an outside WiFi and was able to access your stuck PC and move it out? I don't understand it. If it is my router, why did it only happen to 3 of my many PCs? And why did one come back? And what about error messages POL-0011 and FFXI-3100? And why did this suddenly start on June 3? There is a notice about SE doing something to the system that day.

So, if it is the router, I will try to hook my computer directly to the modem. I cannot move it and use WiFi like you did.

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Originally Posted by quantum

Let me get this right. You used an outside WiFi and was able to access your stuck PC and move it out? I don't understand it. If it is my router, why did it only happen to 3 of my many PCs? And why did one come back? And what about error messages POL-0011 and FFXI-3100? And why did this suddenly start on June 3? There is a notice about SE doing something to the system that day.

So, if it is the router, I will try to hook my computer directly to the modem. I cannot move it and use WiFi like you did.

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It might not be the router, the most likely culprit is one of the relay servers that loads the zones. But I don't believe its as simple as "lol its yer hardwares" with how random and unusual this particular issue we're having is.

I may owe SE an apology.

I hooked my computer directly to the modem and restarted the system and was able to log on to the 2 PCs that were logged out by error FFXI-3001. However, I still got error POL-0011 while logging online and "Search Failed" while using the AH. I took the 2 PCs out and did my AH and Delivery Box for them and left them in the Mog House, where they were lost when zoning into.

I shut everything down and reattached the router and now I cannot access those 2 PCs again (same FFXI-3001 error). I also got a new POL-1160 error message and about 3 total error messages while trying to log into the account. Apparently, not all the errors are from the router (just the FFXI-3001 error, I guess). I can access another PC on the same account. It appears that the router problem only affects certain PCs on the accounts and not all. Does each PC have its own packet number and the router is not allowing them to pass??

I know very little about it, but I am going to try to access my router to make sure the packets are allowed as stated in the Tech Support message on error code FFXI-3001. Why all the 4+ different errors suddenly started 2-3 days ago is a mystery, but we cannot blame everything on my router.

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Originally Posted by quantum

Let me get this right. You used an outside WiFi and was able to access your stuck PC and move it out? I don't understand it. If it is my router, why did it only happen to 3 of my many PCs? And why did one come back? And what about error messages POL-0011 and FFXI-3100? And why did this suddenly start on June 3? There is a notice about SE doing something to the system that day.

So, if it is the router, I will try to hook my computer directly to the modem. I cannot move it and use WiFi like you did.

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Originally Posted by Karbuncle

It might not be the router, the most likely culprit is one of the relay servers that loads the zones. But I don't believe its as simple as "lol its yer hardwares" with how random and unusual this particular issue we're having is.

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Originally Posted by quantum

I may owe SE an apology.

I hooked my computer directly to the modem and restarted the system and was able to log on to the 2 PCs that were logged out by error FFXI-3001. However, I still got error POL-0011 while logging online and "Search Failed" while using the AH. I took the 2 PCs out and did my AH and Delivery Box for them and left them in the Mog House, where they were lost when zoning into.

I shut everything down and reattached the router and now I cannot access those 2 PCs again (same FFXI-3001 error). I also got a new POL-1160 error message and about 3 total error messages while trying to log into the account. Apparently, not all the errors are from the router (just the FFXI-3001 error, I guess). I can access another PC on the same account. It appears that the router problem only affects certain PCs on the accounts and not all. Does each PC have its own packet number and the router is not allowing them to pass??

I know very little about it, but I am going to try to access my router to make sure the packets are allowed as stated in the Tech Support message on error code FFXI-3001. Why all the 4+ different errors suddenly started 2-3 days ago is a mystery, but we cannot blame everything on my router.

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Just wanted to add some or rather most wifi routers have a limit as to how many devices can be added to it or hooked up to its wifi connection but i'm not for one stating this is your problem but might be another player's ffxi game problem they are experiencing or might be unaware of here! :)

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Originally Posted by quantum

I may owe SE an apology.

I hooked my computer directly to the modem and restarted the system and was able to log on to the 2 PCs that were logged out by error FFXI-3001. However, I still got error POL-0011 while logging online and "Search Failed" while using the AH. I took the 2 PCs out and did my AH and Delivery Box for them and left them in the Mog House, where they were lost when zoning into.

I shut everything down and reattached the router and now I cannot access those 2 PCs again (same FFXI-3001 error). I also got a new POL-1160 error message and about 3 total error messages while trying to log into the account. Apparently, not all the errors are from the router (just the FFXI-3001 error, I guess). I can access another PC on the same account. It appears that the router problem only affects certain PCs on the accounts and not all. Does each PC have its own packet number and the router is not allowing them to pass??

I know very little about it, but I am going to try to access my router to make sure the packets are allowed as stated in the Tech Support message on error code FFXI-3001. Why all the 4+ different errors suddenly started 2-3 days ago is a mystery, but we cannot blame everything on my router.

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Hooking it up directly to the modem fixed mine temporarily the other night, but did not fix the issue the next time it popped up. Again i bought a brand new router and still had the issue... so maybe?

For a second time tonight I connected my computer directly to the modem and gave the router a rest. I logged on to the 2 PCs that were locked out by FFXI-3001 and moved them into their Mog Gardens. I shut everything down and reattached the router and rebooted and was able to log on to the 2 PCs now in their Mog Gardens, so it is NOT the PC that is causing the problem but the PC being in a specific zone (in my cases, their Mog Houses). It would suck if I can never let them back in there. I will use a star to travel from the Garden to another city and see if a Rent-a-room will cause the error. I read that one player experienced the error while zoning between areas in the same city, so it could pop up anytime while zoning somewhere.

If it is my Router, why is it only happening to certain PCs in certain areas. Can the Router differentiate by packet numbers which PC is in which area and not allowing it?

Even without the router it appears that the other delays, error messages, and failed searches are happening very frequently, starting, for me, on June 3. I thought I saw somewhere a notice of some SE maintenance work being done that day.

Well, my brother Disconnected getting into Dangruf Wadi, while I was able to zone into it fine... again, same connection, he gets Death-walled, I don't. It might not be Square enix but somewhere between our Router/Modem and Square Enix servers something is broken and not relaying properly for certain zones... It makes no sense :\

Its his character too, I walked into Dangruf Wadi fine, logged out, and logged in his character who was in Dangruf Wadi... and I got death screened on his character.

Same Computer, Same Internet, same zone, two different accounts, ones death-screened, the other works fine. This is not a "Our side" issue, so don't feel bad Quantum.

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Even without the router it appears that the other delays, error messages, and failed searches are happening very frequently, starting, for me, on June 3. I thought I saw somewhere a notice of some SE maintenance work being done that day.

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All of this started Wednesday night for me... so... June 3rd.

I'm also experiencing the same issues with 3001 that started a couple days ago, I've tried all the suggested methods for 3001 on support suggestion site. Would be nice if SE would address this issue as it seems more widespread than just an individual issue. I can log in on 1 character at the moment but not 2 others who are in port bastok. I was having this same issue on another account and 2 of the characters were also locked out in port bastok, somehow this issue resolved itself but now one of the characters is locked out in port windurst.

Cant log got same prob ... error 1003

I've been able to play by avoiding the zones that disconnect me but those zones still disconnect me and lock me from logging back in.

I can't enter Western Adoulin without wiring myself to my cellphone... which is stupid annoying cause like 90% of the shit you need to augment is Western Adoulin.

Also, several "Search Failed" when it comes to Auction house and /search.

Aht Urghan locks me out now, it worked fine the other day and not Aht Urghan locks me out. This is beyond stupid. It doesn't need to be fixed today but can you at least acknowledge the issue and let us know you're looking into it or have no idea how to address it, anything is better than nothing, because there are multiple reports now, and your websites "Fixes" don't work for any of us.

Something is wrong with the servers or the relays between us and the servers.

I had two PCs locked out with 3001 error in their Bastok Mog Houses. Yesterday I bypassed the router and connected the computer directly to the modem. I got them online and moved them into their Mog Gardens. They worked fine in the Mog Gardens after reconnecting the router.

Today I accessed them in their Mog Gardens through the router no prob. However, one went 3001 on me using a star to leave the Bastok-accessed Mog Garden for Bastok, and the other went 3001 when I tried to enter the Mog House from the Mog Garden in Bastok also. Now both PCs are 3001-locked-out again.

He's the weird part: both of those PCs are on Quetzalcoatl and home city Bastok and Mog House in Bastok. A third PC in Quetzalcoatl in Sandy also went 3001 on me on June 3, but it came back on later that day. Is there something about Bastok and/or Quetzalcoatl that is the cause? I noticed some players also had 3001s in or near Bastok. What worlds are you on?