UCS-5024 Not Resolved

Still receiving the UCS error. You know, some people have to work full-time and go to school during the week. It's not as if we have hours upon hours of free time, except for a day or two on the weekends IF that. This couldn't have happened at a worse time for SE, because I'm sure a lot of the player base feels bait-n-switch'd. Free month!... oh wait, can't log in.

Maybe this will show SE that to continue to compete in the MMO market, 24/7 and WEEKEND support need to be implemented. If any shenanigans like this happen again, I can see a lot of players kissing FFXI goodbye.

World of Warcraft is getting more tempting the longer I have to wait. It's bad PR for SE to not give an update via whatever means to let us know they are aware that they didn't fix the whole problem.

Posting here to add to the numbers of people who were locked out of their accounts. Still Getting UCS-5024

Im cleaning out mules and action housing stuff now, ive had it with se, they dont give a damn. They losing 3 accounts right here. SE can kiss my ass delete my forum accounts too cause im sellin all my stuff and closin the accounts

just tried again to get on...why whenever se does something like maintenance or updates or anything it takes another 10 days to fix it i mean come on we pay to play not wait

Still getting UCS-5024. The problem is still NOT fixed.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where it says “Confirm Membership: Please enter your PlayOnline ID and PlayOnline Password to confirm membership information”, and there is no option to navigate anywhere else except to enter the user id and password.

So, I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.

At that point, I am unable to do anything more, except log off.

This is still NOT fixed.

I'm having the same problem as well, thought they fix this =/

Once again, chiming in to add my name to the increasingly long list of people affected by this error. I imagine if this does not get fixed somehow, I will call the support line Tuesday (as I have a deadline Monday), and will ask that my account be rolled back to a state before the maintenance, say on March 31.

This is how my weekend has been mostly spent:

1st screen...enter POL password...fine

2nd screen...enter SE password and one time password...fine

3rd screen....reactivate or log out...I click reactivate

4th screen....enter POL ID and password...fine

5th screen....Error UCS-5024 Invalid process please log out.

Can't even get on POL to update any info and SE isn't replying to any of the many threads about this on the Official Forum site, very bad PR for a company this big. The SE support does nothing except Monday-Friday. I opened a service tag yesterday.

I too am still locked out...

Wish some jp players had this issue then it woulda been fixed in 5mins :(

Locked out of the game for two days now thanks to this issue... I can only hope that those of us affected by this don't get charged the april free as promised - 15 bucks isn't a big deal but it'd be a bit of a slap in the face.

Anyone else looking forward to being on hold forever and a day tomorrow to have some one tell you that your doing it all wrong? And it not a problem on their end its on yours? I know I am!!

I wont be able to i work 10hr days on one job and 4 hour days i part time job and this pos company doesnt have weekend support, glad i pay all these fees to play 8 days a month but alas this will be ending, se dont give a damn about us

A company that brags about having two million paying customers at $12.99 average, making roughly $25,980,000.00 a month. Yet somehow, we the consumers get a poor quality in customer service. I would love to see their bottom line at the end of the month. An honestly, its retarded to have maint. on your billing cycle. Hey SE, put it in the middle of the month? Still get that UCS - 5024 error. All the more reason to go play another game, thank you Square Enix.

Just posting to add into the amount of people still experiencing these problems.

So from what I read about someone contacting a GM is that we will have to call them for THEM to fix THEIR screw up?


Yeah... SO. NOT. HAPPENING.

They need to autofix this crap.

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.

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Originally Posted by Ohji_Lunartail

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.

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The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention faster >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)

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Originally Posted by Catnipthief

The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention fast

er >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)

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Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

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Originally Posted by Ohji_Lunartail

Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

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The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

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Originally Posted by Catnipthief

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

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No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

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Originally Posted by Ohji_Lunartail

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

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Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.

Well it's 6:40 am in Japan right now, so maybe we'll here something soon......*doesn't hold his breath*

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Originally Posted by Catnipthief

Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.

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Or an formal written apology from the person incharge of this. Not some cut and paste bs but an official written one with his signature.

Just adding my name to the growing list of it being unresolved. My Alt Character worked fine and was charged (just started him 3 weeks ago) but my main is still UCS-5204, might try to reinstall Playonline on a computer I don't use see if that works, will let you know if it does

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

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UCS-5024
Invalid process.
Please exit the current application.

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=_______________________=

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Originally Posted by Catnipthief

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

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Won't work. If ya can't log into pol then ya can't update. Tried it on my dads pc who hasnt played in months tho he still pays for the account. His was getting the error and so was mine even without updating :/

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Originally Posted by Catnipthief

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

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Tried that yesterday and it didn't work ; ;. Haven't tried it today though lol

hey ur from sylph right

Well good morning....to the Moderator.

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Originally Posted by Brouther

hey ur from sylph right

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Who are you asking? :)

Quote:

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Originally Posted by Jhanaka

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

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Thank you Senior Game master Jhanaka for responding, hoping the info we have provided helps in fixing this problem thousands are facing. /bow

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

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Originally Posted by Darton

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

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Windows Vista 32bit and 64bit, neither work.

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Originally Posted by Darton

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

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Yea, it's affecting 360 folks too

I have windows 7 on my desk top Vista on the laptop. BF plays on Xbox. His is fine but i can't access mine on either comp or laptop. And i can't use Xbox since i don't have an xbox live thingy.

k well that throws out the idea it might be they fixed Windows Vista and assumed they fixed everything