Explain SE!

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Originally Posted by katz

I think SE assumed that Click and Buy was a more secure system than Pol. It appears from the number of people complaining about problems with it, it isnt a more secure system. My friend has had problems with this system like other people. He rang the click and buy phone number at the weekend but couldnt get any one to answer the phone because the number on their website is a private individual and not the correct number. So he copied and pasted the screen that showed there wasnt any payment method to chose. He waited 10 days and still no response. It is SEs problem because at the end of the day, they will lose alot of people because they cant pay for their account. Christa also needs something to fund the account so I dont know what he is going to do. Be warned there is going to be alot of people not playing after 31st August because they cant pay, not because they dont want to pay.

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people will be letting their accounts go off on the 31st not because they cannot pay, because they dont want to until this crap is fixed.

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Originally Posted by Nvr

SE is using what they feel is a more secure way for us to pay, and it is more likely due to many companies getting hacked recently.

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Holy shit guys I just figured it all out!

SE IS racist!

SE hates Japanese people, and wants their credit card information to be stolen! SE is just looking out for us gaijin by switching ONLY NON-JP to the new billing methods!

/sarcasm

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Originally Posted by Korpg

In September, everything will become all right again.

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Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.

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Originally Posted by Korpg

People like drama to begin with. Anything that goes against somebody with power, they are all over that. We have been like that since Medieval times. It is ingrained into our system since childhood. Doesn't matter who it is, mobs of people will fight "against the system" just because.

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While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

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Originally Posted by Revanchist

Maybe for yourself and some others who went with Crysta/Clickandbuy or PlaySpan/gamer cards... but what about those in countries which don't have access to either of those options? I'm not trying to start a argument or w/e with you Korpg, but with that last sentence you come across as rather condescending and arrogant...

True there are options to payment for FFXI, I'm not denying that, however imo it would've been a good idea by SE that while having those two new payment options, to still of kept the direct payment option for those who: A- Can't access either new option B- Give us all the same choice for payment as the Japanese.



While that may indeed be the case from your perspective, the amount of negativity this decision by SE has generated, not just on these boards, but on quite a few others doesn't promote a general feeling of loyalty to SE. Myself, after all this time so far (only about a week iirc) since this 'exploded'... at first I will admit I was angry with SE etc etc etc... all the nerd rage and such.

Now... re-examined the situation. True, the last 5 years I've spent in Vana'diel are in jeapordy due to my account being locked at the end of the month (Crysta isn't available in Australia and the gamer cards aren't either. I admit, even if they were I still wouldn't accept either for my own reasons I've detailed in other threads here), but as of this moment... I'm not all fussed about it now.

What some people fail to understand is that this is just a game... and that there are other games available. Something SE may want to consider...

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I was talking about double billing, not for everything else....

crysta never showed up on my account until i clicked on the `Crysta Passbook` on the left side of the page. try that and see if that will make it show up.

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Originally Posted by Kiori

crysta never showed up on my account until i clicked on the `Crysta Passbook` on the left side of the page. try that and see if that will make it show up.

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It doesnt. They only list one $20 and one $5 transactions. Yet my CC shows two 20's and one 5. (as to the error i originaly described.)

I did how ever get a responce, much to my suprise, to the message sent to SE. (who im assuming forwared it to C&B??)

Dear Mr. ******,

Due to the problem you reported making the following purchase, we have cancelled this purchase on your behalf:

Merchant: SQUARE ENIX Crysta
Date: 08/06/2011 12:30:04 PM EDT
Selected offer: Square Enix Crysta 2,000
Cost: USD 20.00

Your payment has been cancelled as of 08/09/2011 and will be credited to your ClickandBuy account.

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Of course as of right now, i dont see a reverse on my CC and i dont see the crysta added to my account, so im not sure what it is their doing. But at least i got a responce form them.

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Originally Posted by Godofgods

It doesnt. They only list one $20 and one $5 transactions. Yet my CC shows two 20's and one 5. (as to the error i originaly described.)

I did how ever get a responce, much to my suprise, to the message sent to SE. (who im assuming forwared it to C&B??)

Dear Mr. ******,

Due to the problem you reported making the following purchase, we have cancelled this purchase on your behalf:

Merchant: SQUARE ENIX Crysta
Date: 08/06/2011 12:30:04 PM EDT
Selected offer: Square Enix Crysta 2,000
Cost: USD 20.00

Your payment has been cancelled as of 08/09/2011 and will be credited to your ClickandBuy account.

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Of course as of right now, i dont see a reverse on my CC and i dont see the crysta added to my account, so im not sure what it is their doing. But at least i got a responce form them.

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It won't be credited to your Credit Card account. It will be credited to your Click and Buy account, which means that you have 20 dollars in Click and Buy account for the next time you buy Crysta.

Your message even said so.

It was only refunded today, so give it some time to process. Also, make sure to watch the Click and Buy account in case it gets put in the e-money account there.

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Originally Posted by Khiinroye

It was only refunded today, so give it some time to process. Also, make sure to watch the Click and Buy account in case it gets put in the e-money account there.

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wasnt aware they had an e-money account. Thats why it didnt make sence to me'

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Originally Posted by Raksha

Holy shit guys I just figured it all out!

SE IS racist!

SE hates Japanese people, and wants their credit card information to be stolen! SE is just looking out for us gaijin by switching ONLY NON-JP to the new billing methods!

/sarcasm

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Yup, and Japanese don't deserve Click and Buy, I feel bad for them being forced to be paying SE directly with CC, thats too much trouble..

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Originally Posted by Korpg

It won't be credited to your Credit Card account. It will be credited to your Click and Buy account, which means that you have 20 dollars in Click and Buy account for the next time you buy Crysta.

Your message even said so.

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Thats for the aggorgent tone. I feel the need to point out that my CC now shows the $20 reversal from click and buy.