Explain SE!

[Godofgods]

Aug 6th i switched payment method over to Crysta. When i attempted to add some, i got an error message, and no Crysta was added to my account. Of course i still got an email from C&B saying they charged me.

Today, Aug 7th, I get an email saying "Due to a processing error with your payment method, all continuous options for the following service account have been canceled."

And now i cant even log into XI because it says i have no content ID's. (Funny.. i had 10 last night...)

So i had to reactivate all my ID's. For which i got charged another ~22.00. I better not be getting billed twice for this bull*

[Sureal]

heres a better idea than posting on a forum about gameplay, call the billing department


wow, i know im a genius, its ok, im used to it

[Runespider]

heres a better idea than posting on a forum about gameplay, call the billing department

Have you ever tried to deal with customer support? I'm guessing not.

[Nvr]

But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

[Godofgods]

heres a better idea than posting on a forum about gameplay, call the billing department

My last account, it wouldnt let me log in one day and i delt with their 'costumer support' people. I never got my account back, and they continued to bill me for 6 months after that before they would finaly cancel the account.

I gave up on them a long time ago..

It's just a post to publicly complain, not a post to actually try and solve the issue.

[RAIST]

or maybe it's a post to warn others not to do it and get "scammed" out of a double-billing in the short term. Maybe it's a post to try to further bring awareness to the powers to be that something is seriously wrong here. The OP has just as much right to complain about unfair practices in the billing system as anyone here has to complain about the changes to force pops in the game.

I have a friend that got bumped with this last billing cycle and he is not reactivating because he doesn't want to risk double-paying when he, like many of us, was looking to just let his account expire during the next billing if they don't fix it. Why jump thorugh hoops with SE for days (or even weeks) just to get to play thier game for a few weeks when you are expecting to have to drop it after that?

[Korpg]

...and here comes RAIST with his tinfoil hat.

[Panthera]

heres a better idea than posting on a forum about gameplay, call the billing department
wow, i know im a genius, its ok, im used to it

This is a forum about gameplay? Last I checked there were dozens of threads about billing before this one. It's about everything except gameplay these days, until this issue is finally resolved.

But he actually posted here thinking he will get a response about a personal billing problem with no other information that what he has given... does anyone here actually think that there is anything that any mod here on these forums can actually do for him? It's just a post to publicly complain, not a post to actually try and solve the issue.

He doesn't have a right to publicly complain? What else can the powers that be expect?

or maybe it's a post to warn others not to do it and get "scammed" out of a double-billing in the short term. Maybe it's a post to try to further bring awareness to the powers to be that something is seriously wrong here. The OP has just as much right to complain about unfair practices in the billing system as anyone here has to complain about the changes to force pops in the game.

I have a friend that got bumped with this last billing cycle and he is not reactivating because he doesn't want to risk double-paying when he, like many of us, was looking to just let his account expire during the next billing if they don't fix it. Why jump thorugh hoops with SE for days (or even weeks) just to get to play thier game for a few weeks when you are expecting to have to drop it after that?

I'm sorry to see so many people having problems with this....

[RAIST]

...and here comes RAIST with his tinfoil hat.

how can you claim I'm wearing a tinfoil hat? Not a conspiracy theoricist. What I gave as reasons are plausible reasons because they are things that have been documented to have happened.

Need to get your facts straight.

[Darkwizardzin]

in before the lock