I feel like im getting unfair treatment because im new...

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* Only customers who paid subscription fees for March 2011 are eligible. Customers registering new accounts or reactivating accounts in April are not eligible.

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There's the rub... April's billing will basically be a refund. They can't refund something that wasn't paid. Welcome to the proverbial loophole.

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Originally Posted by NightDagger

the OP is correct. He bought the game with a 30 day free trial. Since the servers being down interrupted his trial he should get the same as we do, April for free.

Does not matter if he is a paying user or not, he bought the game & that is why it get's it. Either give him his FULL free trial or give him his money back for the game. If it was me I would fight it tooth & nail. You could even look into legal action, as in order to sign up for the game & get the free trial they make you input your payment information. Which makes you setup as being a paid customer.

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are you sure he bought the game? trial do not require just to have a valid mail address and credit card?
i ask cause i used the trial for an alt and i never bought a second copy of the game...when the trial ended i did not choose to pay for it and end of the story.

There is two types of trial:

14 day trial (obtained online and I believe this is no longer available from the NA/EU sites)

And buying the game at retail or STEAM. This type gives 30 days trial. It's only available as buddy code which come with the collections or from a retail box or steam purchase.

While the OP is right about complaining about this, I believe the system is automated and probably has no mechanism to deal with such a situation. Instead of posting here and dealing with the discussion try calling their billing support for real/useful instructions/information.

This is the best advice I can give you.

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Originally Posted by NightDagger

the OP is correct. He bought the game with a 30 day free trial. Since the servers being down interrupted his trial he should get the same as we do, April for free.

Does not matter if he is a paying user or not, he bought the game & that is why it get's it. Either give him his FULL free trial or give him his money back for the game. If it was me I would fight it tooth & nail. You could even look into legal action, as in order to sign up for the game & get the free trial they make you input your payment information. Which makes you setup as being a paid customer.

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Thank you finally someone agrees with me. and sees what im trying to say.

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Originally Posted by Lushipur

are you sure he bought the game? trial do not require just to have a valid mail address and credit card?
i ask cause i used the trial for an alt and i never bought a second copy of the game...when the trial ended i did not choose to pay for it and end of the story.

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Yes I bought the collection and all 3 aby addons aswell... I paid money. I was just still on my free trial which got interrupted.

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Originally Posted by oliveira

There is two types of trial:

14 day trial (obtained online and I believe this is no longer available from the NA/EU sites)

And buying the game at retail or STEAM. This type gives 30 days trial. It's only available as buddy code which come with the collections or from a retail box or steam purchase.

While the OP is right about complaining about this, I believe the system is automated and probably has no mechanism to deal with such a situation. Instead of posting here and dealing with the discussion try calling their billing support for real/useful instructions/information.

This is the best advice I can give you.

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Thanks for the advice... the GM told me to post here so I just followed what he/she said. But I will call aswell.

he also must understand that a GM only has so much he can do. A GM can't just go ahead and extend your free trial period, and he gave you an answer you didn't like. Maybe you should have contacted SE with and email or called them.

I also agree that if he bought the game and the game included 30 days free playtime, he should be reimbursed for for lost playtime.

He paid for a combination of the game discs + 1 month of playtime, and only got game discs + half a month of playtime.

This sort of falls between two chairs, but I don't see it as a problem to make an exception for the few people who actually bought the game anew. If there's anything this game needs now, it's new players. Giving an aftertaste of bad customer service in their mouths isn't gonna make them stay.

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Originally Posted by Lushipur

are you sure he bought the game? trial do not require just to have a valid mail address and credit card?
i ask cause i used the trial for an alt and i never bought a second copy of the game...when the trial ended i did not choose to pay for it and end of the story.

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He stated that he bought the game & got a 30 day free trial. Which means he paid for the game itself & did not receive the trial period that comes with it. He has also said he bought the abyssea add-ons, so this makes him a paying customer.

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Originally Posted by NightDagger

the OP is correct. He bought the game with a 30 day free trial. Since the servers being down interrupted his trial he should get the same as we do, April for free.

Does not matter if he is a paying user or not, he bought the game & that is why it get's it. Either give him his FULL free trial or give him his money back for the game. If it was me I would fight it tooth & nail. You could even look into legal action, as in order to sign up for the game & get the free trial they make you input your payment information. Which makes you setup as being a paid customer.

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I agree, there have been enough times where SE seems to screw with us all on our accounts and there customer service skills lack very much on the side of the paying customer. I say you should get what you were sold when you purchased the game. If its a free month the month should be playable not non playable. Not all of us who play the game are the ones who think SE are gods lol

hehe... wait until the first billing actually happens. I joined mid month, so when my first bill came in I was like WTF??!! Then I realized I was billed prorata for the partial month and pre-paying for the coming month. They didn't break it down, they just slapped a $20 something charge on there. Wonder if they are still doing that?