Petition: clickandbuy the only way no,thanks.

Quote:

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Originally Posted by Octaviane

One thing I am glad to see is that not too many people lashed out at Matt and Robert (Mods) when they posted here. I felt like they were sent in here as sacrificial lambs to the slaughter................>.< Not their fault the bigwigs couldn't run a brothel in a red light district.

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we know that it isn't their fault, that's why we don't slaughter them ;)

anyway, my best ffxi buddy and i are playing hellgate global untill SE changed the payment options, its for free :D

The BBB can be bought, dummy comapnies were set up and went from C ratings to As. Along with they don't really vet thier members a buy here pay here lot were I live was a member and had a B rating after being fined for saw dust in the values and banana peels in a transmissin.

That being said C&B is so shady another shady agency can't over look how shady C&B is. That should speak worlds how bad they are.

I will be using game cards to pay. I won't be losing much .05 cents + 7% sales tax(don't like handing out my card number to start) a month 2 mules plus main. I feel for those that have to choose between a not playing or giving thier how banking history and unlocking thier cards every month and still not be able to play.

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Originally Posted by Ravenmore

I will be using game cards to pay.

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lucky you, seems like these aren't avaible here :(

Dont think we get em in the uk either xD

Yeah.. think I read earlier someone was talking to a game store about importing them. I think there may be some virtual property rights issue with AU that some companies just don't want to deal with--like S. Korea has precedence mandating that virtual property be treated as real property and compensation must be made if loss is incured.

and wb Alukat. we could use a little cleanup in the tag section...think only the OP or a mod can delete them.

thx :)

cleaning 725 posts? wanna kill me? xD

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Originally Posted by Alukat

lucky you, seems like these aren't avaible here :(

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I even pointed that out in my post that it sucks for those that can't or they will take over a year to break even. Don't take it out on me dip I on your side.

Quote:

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Originally Posted by Alukat

thx :)

cleaning 725 posts? wanna kill me? xD

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lol.. wouldn't wish that on that on my worst enemy.

talking about the tags at the bottom of the page. There is an add/edit tags button that allows you to uncheck tags to remove them. It will only let responders add tags. OP should be able to remove them.

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Originally Posted by Octaviane

...couldn't run a brothel in a red light district.

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This is beautiful, completely backs everything I feel about FFXI's management and will be sigged.

Thank you.

One of my LS friend is having problem with CnB even after successfully setting up before Aug payment. :confused::confused:

So SE couldn't take the money from CnB ....

Quote:

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From: autoinfo_us@account.square-enix.com
Date: 3 August, 2011 6:11:51 PM GMT+08:00
To: ******@gmail.com
Subject: [Square Enix Account] Notification Regarding Issues with Billing

Square Enix Account Management System
http://account.square-enix.com/
-------------------------------------------------------

Dear ******,

Thank you for using the Square Enix Account Management System.

Due to a processing error with your payment method, all continuous options for the following service account have been cancelled. The details are as follows.

Date: 08/03/2011
Payment Method: Credit Card/Debit Card
Service Account Name: PlayOnline / FINAL FANTASY XI
-------------------------------------------------------

To reactivate automatically continuous options, please select "Reactivate" from the relevant service account's Options List.

If you did not request this e-mail, please direct all inquiries to the Square Enix Support Center.
This e-mail has been sent automatically. Any e-mails sent to this address will not be answered.

-------------------------------------------------------
For inquiries regarding products and services, please visit the Square Enix Support Center.

http://support.na.square-enix.com/main.php?la=1&id=496
-------------------------------------------------------

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SE has really fu*ked up this time. :(
How can we play if we can't pay!?

I just got finished reading through the whole thread because I have absolutely nothing better to do with my time. This is quite the fiasco! After reviewing CnB I will never trust them with my money, and I am still not sure about using Crysta. Like so many others in this thread I just want direct payment back. It'd be a shame to quit over something so simple and trivial, especially when the Japanese players don't have to worry about it at all! :(

All I can say for those of us who are not happy with these new payment options is to just not use them. Yes, you will no longer be able to play, but using a payment method you are not happy about will not tell SE anything, as they are still getting your money and that's all they care about. Maybe a couple months of much-lower-than-usual income will change their minds and get us direct payments back.

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Originally Posted by Neika

All I can say for those of us who are not happy with these new payment options is to just not use them. Yes, you will no longer be able to play, but using a payment method you are not happy about will not tell SE anything, as they are still getting your money and that's all they care about. Maybe a couple months of much-lower-than-usual income will change their minds and get us direct payments back.

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They have already lost $20 a month for my mule account, and will lose $40 a month more when my other 2 accounts get cancelled. I hope they come to their senses before Aug 31st comes around and give us more options. Wish they hadn't nuked the "How much money will SE lose" thread, it'd be over 2k now I bet.

I've said it before but really the most shocking part of this and things in the past is that Square are hoping to be a multi MMO company and make profits doing that, they can't even keep a addicted/loyal playerbase happy on one MMO. They have no idea wtf they are doing, their grand ideas are going to fall down around them.

Amateurs.

ClickandBuy, no thanks. Could they not go with at least a reputable third party company? Paypal at least? I can understand if their information is showing they are losing significant amounts of money due to chargebacks. But criminy, there are far better methods than choosing a company that has the reputation of a crappy poorly run outfit.

Hello everyone,

I'd like to remind everyone to please refrain from making inappropriate tags. The same goes for inflammatory comments towards others and off topic discussions. Such language and actions are considered a violation of the forum guidelines, and can result in the termination of your account.

Thank you.

SQUARE ENIX MODERATOR

Qeepel still works as a GM? O.O

Lol everytime I mention the transfer thing in my linkshell, there is always at least one person who is like "wtf you talking about?". There are going to be alot of surprised and then angry people come September 1st.

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Originally Posted by Neika

Lol everytime I mention the transfer thing in my linkshell, there is always at least one person who is like "wtf you talking about?". There are going to be alot of surprised and then angry people come September 1st.

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I quit mentioning it because I'm tired of explaining it. Plus there's one guy in my LS who, like Korpg, doesn't have to worry about it so he sees it as many people blowing things out of proportion.

I do find it kinda amusing threating account banning when quite a large portion of people won't be able to log in anyway very soon lol

Don't get banned, you won't be able to pay for the service to log in anway but don't get banned!

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Originally Posted by Runespider

I do find it kinda amusing threating account banning when quite a large portion of people won't be able to log in anyway very soon lol

Don't get banned, you won't be able to pay for the service to log in anway but don't get banned!

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this made my day lol

one of my ls friend had set up SEID and ClicknBuy, but then he couldn't login now, there is something wrong with SE getting his payment from CnB. He spent 3+ hrs trying to figure whats wrong, and still can't make it to work.

I was afraid this will happen to me also, so I decide not to transfer until the very last moment when SE offers direct payment with Credit Card thru SEAM.

Quote:

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Originally Posted by Neika

Lol everytime I mention the transfer thing in my linkshell, there is always at least one person who is like "wtf you talking about?". There are going to be alot of surprised and then angry people come September 1st.

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I was talking with my friends ingame about this, and they had no idea they actually had to do something in order to keep their account. They thought that SE was only requiring every player to have a SE account linked to their POL account in order to continue playing, and they all already had a SE account, so they thought they were good. The change-over has been explained very poorly. So poorly, in fact, that it is mostly up to players who are in the know to spread the word to everyone else (top notch work there, do we get a commission fee for that?)

More infurating still is we see no explanations as to why. Why does SE need to take billing off POL? Why are we unable to pay SE directly in a manner similar to how we paid POL directly for the past 8 years? Why are they using ClickandBuy in the first place? Why are they even using third-party pay programs; don't they lose a portion of the money in doing that?

Quote:

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Originally Posted by Yinnyth

I was talking with my friends ingame about this, and they had no idea they actually had to do something in order to keep their account. They thought that SE was only requiring every player to have a SE account linked to their POL account in order to continue playing, and they all already had a SE account, so they thought they were good. The change-over has been explained very poorly. So poorly, in fact, that it is mostly up to players who are in the know to spread the word to everyone else (top notch work there, do we get a commission fee for that?)

More infurating still is we see no explanations as to why. Why does SE need to take billing off POL? Why are we unable to pay SE directly in a manner similar to how we paid POL directly for the past 8 years? Why are they using ClickandBuy in the first place? Why are they even using third-party pay programs; don't they lose a portion of the money in doing that?

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I'm still waiting for an explanation as to why JP players have it better than NA and EU.

It was very poorly explained. The one guy in my ls today was like "I already have a SE account, I've had it for almost a year, I'm good!" It also doesn't help that they put the notice about it in where they usually have the RMT warning when you log in, and most ppl now just skip it without reading it.

Today I tried to log in but I can't cause I don't have any content ID cause I transferred them and didn't really add anything to the SE account. I guess this is where I'm going to stay until I get another more reasonable payment option from SE.

So I still haven't transferred my accounts and wasn't planning to until later this month, checked my bank statement and was billed twice the normal amount of what I should be. It's even four dollars more than last month, when I had my normal fee and then the added cost of Heroes of Abyssea that I bought. Come on SE, get your head in the game and fix this. Currently in que with chat support to see if they plan on refunding this... at least last month the charges were legit, not this month.

So frustrating :\

My account is fine but my boyfriends account is stuck with July's fees of 13.95, but there is no way to pay for them. We can't account transfer until we pay the fees....

Where is the solution here SE? I've contacted support 4 times, two of the 4 times they dropped me before it was my turn to talk to someone. Both times I talked to the same person, you really only have 1-2 people working?

I've asked to talk to a supervisor, but apparently they are all too busy to talk to me. I can't get any estimated time until the solution is resolved, and I'm pretty sure if I try to submit another ticket I'll just get perma ignored.

All your staff is doing is telling people hundreds of people are experiencing the same issue your having with being unable to pay last months fees. And that there is no solution atm and no estimated time when it will be available. In fact, you proceed to tell me that your not able to reveal that information. What, is it some secret that you'd loose money off of if you told me? Just say you don't have the answer to that instead of giving me some BS excuse as to why you forced us into this mess without any solution.

I've even bought enough crysta to cover the July fee's and this month's payment. Why won't you take the crysta/money and do your job by letting me play since I've paid you!

And if you know there are hundreds of players unable to play because of your new system, why force them to keep waiting while you figure out a reasonable solution? Why not just move those fee's to next month. And why when I ask your support team to ask a supervisor to do this for me they refuse? When I've had that done in the past for my account, your suddenly unable to do anything now?

Why rush through all the tickets when you KNOW your going to send 99% of them back into line, making your line even longer. You could of spent a few minutes with your customers, and work out a reasonable solution with them that allowed them to pay over the phone/chat, or move the fee's til next month. Instead you insist on moving through all the tickets as fast as possible with automated messages.

SE, you seriously need to meet the standards you met before in the past. You use to be one of the most popular companies in the gaming industry, but now look. You wont take care of your game or your customers, when all we are asking is for you to take our money so the problem goes away. Why don't you want our money? How hard could the problem possibly be? Just send out an update for POL so we can pay the late fee's and the problem will go away.

I think the online thing is a cool idea, but it isn't ready. You can't force your customers to use something that doesn't work. You are loosing thousands of dollars because of this. Just let us pay the late fee's so we can use the new system.

(posting this here too since maybe others ran into this problem)

Yeah, this is confusing. I've had my click and buy registered since 2010 and had all ready added Square Enix Account Management System, card verified, the works. it's listed in the easy collect section AND did the walk through by SE before the first of this month and got emails that verify the transfer on july 27th but I still have not been billed yet. What gives? Even on my bank statements it isn't listed as a pending or completed transaction. If it were the old method I would have been billed on the 1st of this month no problem.

anyone else have this problem/fixed it?

Quote:

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Originally Posted by Kalilla

So frustrating :\

My account is fine but my boyfriends account is stuck with July's fees of 13.95, but there is no way to pay for them. We can't account transfer until we pay the fees....

Where is the solution here SE? I've contacted support 4 times, two of the 4 times they dropped me before it was my turn to talk to someone. Both times I talked to the same person, you really only have 1-2 people working?

I've asked to talk to a supervisor, but apparently they are all too busy to talk to me. I can't get any estimated time until the solution is resolved, and I'm pretty sure if I try to submit another ticket I'll just get perma ignored.

All your staff is doing is telling people hundreds of people are experiencing the same issue your having with being unable to pay last months fees. And that there is no solution atm and no estimated time when it will be available. In fact, you proceed to tell me that your not able to reveal that information. What, is it some secret that you'd loose money off of if you told me? Just say you don't have the answer to that instead of giving me some BS excuse as to why you forced us into this mess without any solution.

I've even bought enough crysta to cover the July fee's and this month's payment. Why won't you take the crysta/money and do your job by letting me play since I've paid you!

And if you know there are hundreds of players unable to play because of your new system, why force them to keep waiting while you figure out a reasonable solution? Why not just move those fee's to next month. And why when I ask your support team to ask a supervisor to do this for me they refuse? When I've had that done in the past for my account, your suddenly unable to do anything now?

Why rush through all the tickets when you KNOW your going to send 99% of them back into line, making your line even longer. You could of spent a few minutes with your customers, and work out a reasonable solution with them that allowed them to pay over the phone/chat, or move the fee's til next month. Instead you insist on moving through all the tickets as fast as possible with automated messages.

SE, you seriously need to meet the standards you met before in the past. You use to be one of the most popular companies in the gaming industry, but now look. You wont take care of your game or your customers, when all we are asking is for you to take our money so the problem goes away. Why don't you want our money? How hard could the problem possibly be? Just send out an update for POL so we can pay the late fee's and the problem will go away.

I think the online thing is a cool idea, but it isn't ready. You can't force your customers to use something that doesn't work. You are loosing thousands of dollars because of this. Just let us pay the late fee's so we can use the new system.

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This.

My friend paid for 3000 crysta on his account but he cant even use them to pay for the overdue fees to reactivate his account. He gets an error which says to contact the support center.
But ofcourse the support center doesnt know the solution to their own problem.
This whole situation is just sad.
Wouldnt the first thing for a company this large to make it able to earn the money they want? Almost feels like they WANT to lose customers.

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Originally Posted by Jackastheripper

You should all just come play rift. I did. No billing problems here! (sorry I couldn't help myself ROFL!)

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I had quit FFXI a long time ago, I started playing rift and then I quit to play FFXI instead.

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Originally Posted by Misi

(posting this here too since maybe others ran into this problem)

Yeah, this is confusing. I've had my click and buy registered since 2010 and had all ready added Square Enix Account Management System, card verified, the works. it's listed in the easy collect section AND did the walk through by SE before the first of this month and got emails that verify the transfer on july 27th but I still have not been billed yet. What gives? Even on my bank statements it isn't listed as a pending or completed transaction. If it were the old method I would have been billed on the 1st of this month no problem.

anyone else have this problem/fixed it?

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When I look at my C&B account, it says this month's fee has been taken off my card and transferred to SE. But when I look at my bank statement, there is nothing that's been paid to C&B. Really confused.

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Originally Posted by Tamoa

But when I look at my bank statement, there is nothing that's been paid to C&B. Really confused.

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Keep in mind that your bank may be a few days behind on updating your card transations. I just now got this months billing via direct billing posted by my bank.

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Originally Posted by ceown

Keep in mind that your bank may be a few days behind on updating your card transations. I just now got this months billing via direct billing posted by my bank.

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They're not though. When I verified my card on C&B they charged me 2 small but different amounts. Showed up on my bank statement immediately. I don't use my Visa that much but any transactions always show up within 20 minutes at the most.

Obviously the nuances of the issue have been largely beaten to death in the thread, and suffice it to say I agree with the overwhelmingly negative majority. Just felt the need to add my name to the list of those who will likely be letting their characters expire if SE does not present a new billing system by the end of August.

It's just a matter of principle. You don't take an existing product and radically alter its billing procedure. Particularly when Japanese players are still given the old system. This feels like going to the gas station one day and seeing a sign saying "We're sorry, we no longer accept credit cards (unless you're a resident of California). You must pay either via cash or debit card ONLY. Both options may be done only within the store, and we will need to see your license, registration, and proof of insurance as well."

Then again, I guess if such a change were to happen, people would bike and walk a lot more than they do. Perhaps there's a silver lining for those of us forced out of FFXI as well.

Quote:

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Originally Posted by Tamoa

When I look at my C&B account, it says this month's fee has been taken off my card and transferred to SE. But when I look at my bank statement, there is nothing that's been paid to C&B. Really confused.

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I logged into click and buy, and they didn't take anything yet. I've made transactions with them before (for crysta in the past) and never had a problem, but they have not taken anything yet for this month. I didn't get payment denied like some people have gotten via email or anything. I made this change before the first and I am logged onto XI right now, so I don't know if that means it's fine or not. you'd think if it wasn't it would have locked out on the 1st.

Just finished reading this 75 page behemoth of a thread. Can't really say much that hasn't been said before, but seeing as I can't log on anymore, I'll use this time and space to quote some parts that stood out in my two-hour long journey through this thread.

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Originally Posted by Vivik

SE must be taking "How to lose customers 101"

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I'm pretty sure they can teach it by now.

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Originally Posted by Byrth

I don't know if they realize what a huge part of the population (and a huge part of their pure profit) people like waffles are. They essentially pay for a service that they don't use, and they'd keep paying for it if it wasn't for SE basically canceling their accounts for them.

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This. The amount they'll lose just from those passive players who can't be bothered to deal with this (expensive) update is massive. The earthquake losses will pale in comparison. Go figure, SE does more damage to itself than a natural catastrophe.

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Originally Posted by Creelo

Honestly, the REAL funny thing about all of this is that a TON of people that play FFXI don't even read these forums (or any FFXI-related forums for that matter). I'm sure these players aren't even thinking about transferring/registering their accounts atm.

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Lucky them. I did, and I regret it. As of now, I can't play FFXI anymore.

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Originally Posted by Tsukino_Kaji

So I want to tell people, if you do the transfer now, it very much seems like you have to start with one of the new payment methods come august. In just a few days. So if you're trying to hold on, DO NOT do anything regarding the transfer until after the august billing cycle.

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You stop reading forums for a few days and miss something like this.

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Originally Posted by InsideOut

FACK YOU ClickandBuy!
FACK YOU UltimatePay!
YOU'RE COOL Playonline!
FACK YOU SQUARE-ENIX!

I'm out!

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Just found it ironic how many people praise POL after this, considering what kind of reputation it had before today. This is coming from people who experienced that there is, in fact, a lot worse than what we had before. And considering what we had before, it shows just how bad these "upgrades" actually are.

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Originally Posted by noodles355

So at the end of this billing cycle I guess both my accounts will be discontinued. It sucks, but concidering I'm usually the kind of person who just turns a blind eye to the retardedness and will pay a little extra just to keep going, and that even I can't be bothered with this shit, I'm figuring a lot of people will stop playing FFXI over this. Maybe if a lot of people feel and do the same, it wont take long (maybe a month or 2) for SE to realise they have no option but to add another method of payment.

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Just sad to observe the effect this had on everyone. Even people I didn't expect it from (including myself). Even if I actually could fix it somehow and get back online again, I'm the kind of guy who puts up with insanity up to a certain point. This point, I'm afraid, has passed. And after that, I turn into a rebel and hope to sabotage whatever is wrong. Right now, I'd love for SE to go bankrupt and sit on the curb in front of their HQ are asking themselves what went wrong just to realize how much they've fucked up and that they should have listened to literally everyone and for once not assume that they know best, because they don't. Time and again they've proven that they know nothing, and the amount of mistakes they made just in the last year is mind-boggling, mistakes that no other company can match, not even any other individual that I'm aware of. I seriously don't know how they can come up with so many bad ideas. It's like they have an internal bet to see how much damage they can do before people start picking up on the fact that they're just a trolling company.

I know this is not a very productive emotional stage I'm in, but it will pass. Right now I'm just pissed off. As if it wasn't bad enough that now I (would) have to pay 17 Euros monthly instead of 13, but they won't even let me pay the 17 Euros at all. Talk about business strategies.

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Originally Posted by RAIST

they don't have to go back on the POL system. They can use the same shell they are using for the JP payments, just put in the framework for the processors in the other regions. These apps pass xml code across a secured connection, so a large part of the environment is portable across multiple processors with minimal effort once you have the core design in place--which they already have done for the JP region. And yes, I do know a little something about this process as I managed the networking setup for this stuff for 4 years, and even took over the support desk for the divison my last year with that software firm.

They HAVE an established framework for implementation as evidenced by the JP options in the transfer.
They HAVE the established processors as evidenced by their merchandise site, supporting the JP clients, and previous POL.
They already have knowledfge of and met the checklists and can support the protocols for using 3DS, VbV and JSecure, as evidenced by them doing it with POL in the past, currently, and prepared to continue supporting it for the JP clients.

So... what's missing in the equation? They just have chosen NOT to extend it outside of the JP region.

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Quoted for great justice. Wanted to quote all other RAIST-certified posts as well, but would have been too much work.

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Originally Posted by Meyi

Dear SE,

We love your game. We hate your business. Please fix this.

Sincerely,
Your Loyal Fans

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Quoted for saying it how it is.

Quote:

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Originally Posted by Arioche

Square is like one of those annoying vending machines that keeps spitting out your dollar. All you want is that damn bag of chips...

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Quoted for sad truth.

Quote:

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Originally Posted by Misi

I logged into click and buy, and they didn't take anything yet. I've made transactions with them before (for crysta in the past) and never had a problem, but they have not taken anything yet for this month. I didn't get payment denied like some people have gotten via email or anything. I made this change before the first and I am logged onto XI right now, so I don't know if that means it's fine or not. you'd think if it wasn't it would have locked out on the 1st.

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I also made the change before the 1st of this month. Idk, seems to be such a mess across the board, and every day I log on now, I'm half expecting to find myself unable to because something regarding payment has gone wrong.

Quote:

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Originally Posted by Tamoa

I also made the change before the 1st of this month. Idk, seems to be such a mess across the board, and every day I log on now, I'm half expecting to find myself unable to because something regarding payment has gone wrong.

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ugh. so much anxiety over something as silly as a game payment. I hope all this gets resolved soon. thanks for your input though, I appreciate it.

I'm one of the individuals who will be allowing their account to 'expire' come the end of August. Everything about these new payment options seems off to me. I had a friend attempt to set up his new payment, only to have his bank deny it because it was "high risk". If that's the kind of company SE expects me to siphon my money through, you can forget it.
My RL friends and I have really enjoyed playing FFXI together over the years, we've had a lot of ridiculous adventures, a lot of laughs. I suppose we'll find something else soon enough.
Assuming SE ever gets this resolved, we'd love to come back!