Alter Ego Points menu option missing

Today, I received the Filled Memory Gem Key Item. After using Marjory's Thesis after that, I went to my mog house to spend those points and the menu option has disappeared. I exited and opened FFXI again, have tried restarting my pc, switching to a job that isn't 99 then back to a 99 job, exiting and returning to the mog house to try again. Every option I can think of and the menu has not returned.

Did you talk to Syndella Ru'Lude Gardens (H-5) and get the cipher bracelet KI?

Should be posted in technical support, or rewritten in the form of a bug report (see the sticky thread in this section. SE does not investigate bug reports unless they are formatted according to their specification with all fields filled out regardless of perceived relevance.