Error on main site

On the news section on the EU/UK website

http://www.playonline.com/ff11eu/index.shtml

It states the new merchandise is available

However on the website store you link to it states these items are not alowed to be sent outside of the USA, by order of Square Enix. As such, why are you telling EU/UK players about this on the EU/UK website news section?

Quote:

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Max quantity per household = 3

*This product can only be shipped to the following area: USA

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The link to this months campaigns is also broken:

Under "Read on for details"....

http://www.playonline.com/pcd/topics...opics_all.html

I do like it that they do include it as news there as well (people might have friends who could order them and send them for example), but yeah, it would have been better to actually mention that they can only be shipped to the USA instead of what they did (seems as if they did not realise it either). :\

Quote:

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However on the website store you link to it states these items are not alowed to be sent outside of the USA, by order of Square Enix.

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This is disingenuous, it's not "by order of SE," its the third party storefront that's selling the merchandise.

And I think that the people responsible for posting it likely weren't aware of that fact.

Quote:

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Originally Posted by Alhanelem

This is disingenuous, it's not "by order of SE," its the third party storefront that's selling the merchandise.

And I think that the people responsible for posting it likely weren't aware of that fact.

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The seller demanded the store do this. I asked.

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Originally Posted by Pixela

The seller demanded the store do this. I asked.

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The seller didn't "demand" anything.

Most likely it was something like, if anything, "Please direct your inquiries to Square-Enix." You have a long running habit of mischaractarizing things other people say.

I asked the store and that's what they said, the seller demanded it.

Post screenshots of the email/contact, prove it.

https://i.imgur.com/cQFfNCi.jpg

The maker told them the item was only to be allowed to be sold to the USA, this is a demand imposed by the maker of the item.

If I had to guess, knowing the idiocy of how Square is run. Each region is run by its own regional office, and so the company paid Square Enix NA a fee for the rights in NA alone and did not do a similar deal with Square Enix EU / UK and as such we can't have them because they do not have the rights to sell in those regions from Square Enix EU/UK.

Quote:

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Originally Posted by Pixela

https://i.imgur.com/cQFfNCi.jpg

The maker told them the item was only to be allowed to be sold to the USA, this is a demand imposed by the maker of the item.

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Isn't this being sold on a third party website because Square Enix isn't actually the maker of the item in this case, though? If they were producing it, it'd be in the actual Square Enix store (like the new plush toys are - no announcement for them that I can recall, but they're there in the NA store at least. The club actually is intended to be kraken club, too.)

So instead of "hey SE you're awful for not making this available to us", it might be more productive to frame it as "hey SE, could you let the partner producing this know there's demand outside the US?"