Augments lost after 90 day break...
I re-sub'd XI this month and it already feels like a mistake. I was welcomed back into the game by all of my gear missing their augments: i.e. 5/5 dark rings, augmented w.legs, TH+1 sash (Abyssea chest) ... just to name a few.
I knew it wouldn't help but I called a GM anyways, and he suggested it was because after 90 days of account inactivity 'data loss can happen'. Very disappointed as usual, I don't know why I expect more of SE or this game any more.
I wouldn't want to "waste" my one time restore on these items (and assume I could only do it on one anyways), but they should really fix this.