I keep getting this error randomly. It seems to frequently crash when I am in Port-Jeuno. I managed to copy the details of the message. I dont have anything else running in the background besides firefox. See below for error message. This crash happens about 2-3 times while playing withing a 4 hour timespan.
POL has encountered an error and has to close:
________________________________________________________
Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4e3bcddc
Fault Module Name: FFXiMain.dll
Fault Module Version: 3.0.0.0
Fault Module Timestamp: 4e71558a
Exception Code: c0000005
Exception Offset: 001062fb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
________________________________________________________
I am running Windows 7, 64-bit with the latest updates as of 10/06/2011.
Service Pack 1
6 GB DDR2 RAM
Intel Core 2 E6700 @ 2.66 GHz
XFX Radeon HD5750 Graphics
POL Random Crashing when Playing
Printable View
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10-07-2011, 11:31 AMGokenPOL Random Crashing when Playing
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10-08-2011, 02:38 AMSE_James
Goken,
We’re sorry for the problems you are experiencing trying to play FINAL FANTASY XI, and we’d like to try to help you resolve it. However we will need more information from you before we can try to resolve your issues. When posting on the Technical Support forum, please be sure to follow the general forum rules on posting, to ensure that you’re providing us with enough information for us to provide assistance.
The general forum rules can be found at this link:
Welcome to Forum: Technical Support! -
10-10-2011, 04:45 AMGokenFormat on Technical Support Request:Quote:
Originally Posted by SE_James
Details:
See previous post.
Steps:
See previous post.
Date & Time:
Central Time -6
occured @ 2:38 PM October 9th 2011
Frequency:
3. Under certain conditions
*In the case of option3, please also include the specific details on the condition:
When I am going into a highly congested area such as Port Jeuno, I randomly get the error stated in my previous post.
Platform:
PC
PC Manufacturer & Model Number:
Homebuilt computer. Motherboard is Asus P5BDeluxe Wifi/AP
Operating System:
Windows 7 Professional 64-bit
Graphics Card:
XFX Radeon HD5750
ISP:
Insight Communications
Type of Internet Connection:
Cable -
10-12-2011, 09:24 AMSE_Stephen
We would like to gather some further information about your system. Please open your Start menu and in the search box type "msinfo32" and hit the enter key. This will launch a "system information" tool. Select the "Software Environment" then "running tasks" once this page loads select "file" at the top of the page then "export" and save this information as a txt file. Once complete open the text file and copy and paste that data into your reply.
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11-02-2011, 01:42 AMSecondplanet
I'm getting the same thing with the same message on my computer. Here is the msinfo thingy.
System Information report written at: 11/01/11 12:35:22
System Name: ASURA-PC
[Running Tasks]
Name Path Process ID Priority Min Working Set Max Working Set Start Time Version Size File Date
system idle process Not Available 0 0 Not Available Not Available Not Available Not Available Not Available Not Available
system Not Available 4 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
smss.exe Not Available 256 11 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
csrss.exe Not Available 340 13 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
wininit.exe Not Available 392 13 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
csrss.exe Not Available 416 13 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
winlogon.exe Not Available 460 13 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
services.exe Not Available 504 9 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
lsass.exe Not Available 520 9 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
lsm.exe Not Available 528 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 620 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 700 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 800 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 832 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 856 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 112 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 604 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
spoolsv.exe Not Available 1104 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 1132 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
svchost.exe Not Available 1252 8 Not Available Not Available 11/1/2011 8:39 AM Not Available Not Available Not Available
sppsvc.exe Not Available 1876 8 Not Available Not Available 11/1/2011 8:40 AM Not Available Not Available Not Available
logonui.exe Not Available 1336 13 Not Available Not Available 11/1/2011 8:40 AM Not Available Not Available Not Available
dwm.exe c:\windows\system32\dwm.exe 1912 13 51200 2097152 11/1/2011 8:40 AM 6.1.7600.16385 117.50 KB (120,320 bytes) 7/13/2009 7:37 PM
explorer.exe c:\windows\explorer.exe 1940 8 200 1380 11/1/2011 8:40 AM 6.1.7600.16450 2.74 MB (2,870,272 bytes) 10/31/2011 3:08 AM
taskhost.exe c:\windows\system32\taskhost.exe 1332 8 200 1380 11/1/2011 8:40 AM 6.1.7600.16385 67.50 KB (69,120 bytes) 7/13/2009 7:31 PM
searchindexer.exe Not Available 1792 8 Not Available Not Available 11/1/2011 8:40 AM Not Available Not Available Not Available
wmpnetwk.exe Not Available 2444 8 Not Available Not Available 11/1/2011 8:40 AM Not Available Not Available Not Available
svchost.exe Not Available 2660 8 Not Available Not Available 11/1/2011 8:40 AM Not Available Not Available Not Available
svchost.exe Not Available 1520 8 Not Available Not Available 11/1/2011 8:41 AM Not Available Not Available Not Available
wuauclt.exe c:\windows\system32\wuauclt.exe 2932 8 200 1380 11/1/2011 8:43 AM 7.3.7600.16385 50.00 KB (51,200 bytes) 7/13/2009 8:34 PM
audiodg.exe Not Available 2432 8 Not Available Not Available 11/1/2011 10:06 AM Not Available Not Available Not Available
pol.exe Not Available 1860 4 Not Available Not Available 11/1/2011 12:25 PM Not Available Not Available Not Available
msinfo32.exe c:\windows\system32\msinfo32.exe 720 8 200 1380 11/1/2011 12:34 PM 6.1.7600.16385 370.00 KB (378,880 bytes) 7/13/2009 7:31 PM
wmiprvse.exe Not Available 344 8 Not Available Not Available 11/1/2011 12:34 PM Not Available Not Available Not Available
wmiprvse.exe Not Available 2952 8 Not Available Not Available 11/1/2011 12:34 PM Not Available Not Available Not Available