Hacked account

[Zenaku]

My gf account was hacked today the player still online i need support. I need GM to pm in game zenaku yamada or too kick the player off we change the password we just need to get access back to the account and can't do that while the player still on the account.

[fixitman]

Cancel the service account for a couple of hours, that should kick them off.

[Zenaku]

Can't do that it say if i do i can put it back on

[Panthur]

Cancel service related to character? I know you can do that in FF11.

[Zenaku]

Seem like the char is gone from service account i think SE did it. Here hoping we can get the char back -.-

Nvm someone it back now not sure wtf going on. All i know that the char is being use to farm sheep -.- teleporting around and it being report for RMT. I hoping noting happen to the account and SE can just give it back to us.

[Zenaku]

She got her account back thank you all it seem she was not the only one hacked in my world and was farming sheep lol.

[Philotreu]

Greetings Zenaku,

It appears that this issue has been resolved; as such I'm going to close this thread. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Good Luck!