but what funny is after the account got suspended and received an email that said

Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you that your free trial period for FINAL FANTASY XIV: A Realm Reborn is about to expire.

End Date: 10/05/2013
Service Account Name: FINAL FANTASY XIV

To continue playing once the trial period expires, please purchase a subscription through the Account Services page in the FINAL FANTASY XIV: Mog Station.

instead of getting any assist from Square enix ..... are u serious ?