Account hacked and banned !!! GREAT

[Lygastin]

Before i start please bear with my english isn't that good

Im not sure if it save to go on with this game anymore that i've heard a lot of player got hacked and spam gold selling in the game (yes most of the spammer probably are hacked and real time player) , last night i woke up and login to the game as usual and a friend message me that my girl friend account got hacked and spamming in Old Grindania.

So our FC member and friend sent SE about the incident happen but hey is Sunday dont seem like they are working also u cant force log and the account just spamming in New Grindania while we keep trying to force log and manage to disconnect gil seller about 10-15mins..... but the next 2 hours account just got suspended ???? Is Square Enix even bother to take investigate before taking any action ???

Because the account are with Relic + DL set also is a collector edition and yes we lvling it max get a relic weapon just to spam gil sell in game HOORAY.

[Lygastin]

but what funny is after the account got suspended and received an email that said

Thank you for using the Square Enix Account Management System.
This e-mail has been sent to inform you that your free trial period for FINAL FANTASY XIV: A Realm Reborn is about to expire.

End Date: 10/05/2013
Service Account Name: FINAL FANTASY XIV

To continue playing once the trial period expires, please purchase a subscription through the Account Services page in the FINAL FANTASY XIV: Mog Station.

instead of getting any assist from Square enix ..... are u serious ?

[ilJumperMT]

I have yet to see anyone who was banned to be innocent.

[Lygastin]

I have yet to see anyone who was banned to be innocent.

so that u mean we purchase gil or part of it with the gil seller? yeah right ... i paid that much money and time just to get ban and spam selling gil the game while we are sleeping great

[ilJumperMT]

so that u mean we purchase gil or part of it with the gil seller? yeah right ... i paid that much money and time just to get ban and spam selling gil the game while we are sleeping great

You do not magically get flagged for RMT doing nothing. Also if you were really innocent you would contact support and solve the issue not QQ on forums.

[Felis]

I think you search this: http://support.na.square-enix.com/co...p?id=5382&la=1

You do not magically get flagged for RMT doing nothing. Also if you were really innocent you would contact support and solve the issue not QQ on forums.

Someone hacked the account, spammed RMT stuff and account got banned. The real owner will now the account unbanned, because it got hacked and the owner didn't spam RMT stuff.

[Rostum]

I'm kind of curious, what kind of passwords do people use for their accounts? Isn't it like 8-letter complex passwords are able to be cracked within minutes, whereas a 20-letter password is much harder? Though I'm really not sure how they'd get through the security token, or whether people use proper Internet security on their computers.

[Gohlar]

I have yet to see anyone who was banned to be innocent.

You work in customer service for SE? No? Stop talking nonsense then.

Hacked accounts used to sell currency happens all the time in every game. It happened to me in GW2. Hacked day 1 and suspended for selling gold. It was eventually lifted after they determined the details of what happened and it was clear it wasn't me. I hope the OP gets his account back.

You though, you're very ignorant.

You do not magically get flagged for RMT doing nothing. Also if you were really innocent you would contact support and solve the issue not QQ on forums.

So is it blind love for the game that causes you to make clueless posts or are you simply new to mmos? This is pretty common.

[Millerna]

It's unlikely you're the only one trying to get something fixed, so don't expect any help within a couple of hours (or even days for that matter). Unfortunately, quite a few people are getting hacked, usually those not using the security token, using a way too common password, or those buying gil. Hacked accounts will get banned fairly quick, but it takes a while to investigate them and return them to their pre-hacked state.

As for the mail you got, that's an automated email. Every account that's about to expire will get those, regardless of whether you're hacked or not ..

[Lygastin]

You do not magically get flagged for RMT doing nothing. Also if you were really innocent you would contact support and solve the issue not QQ on forums.

oh really ? u are smart that suggest me to do that like im not calling london SE right now it because they had really good supportive thank you captain planet