Problem with crash

[ObeiKinstar]

Details:
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"A problem has been detected and windows has been shut down to prevent damage to your computer.

A clock interrupt was not received on a secondary processor within the allocated time interval.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed, if this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing, if you need to use safe mode to remove or disable components, restart your computer, press F8 to select Advanced startup options, and then select safe mode.

Technical information:

*** STOP: 0x00000101 (0x0000000000000061, 0x00000000000000000,0xFFFFF880009E6180, 0x0000000000000001)


Collecting data for crash dump...
Initializing disk for crash dump...
Beginning dump of physical memory.
Dumping physical memory to disk: 100
Physical memory dump complete.
Contact your system admin or technical support group for further assistance."
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Ok so this happened to me three times last night and again today when I got home. Nothing has changed on my end, I haven't done any updates or installations of any kind. So whats going on??

Steps:
Log in and just stand there or do anything, after a while game crashes and get that screen.

Date and Time:
5-10-11 4pm-9pm CDT
5-11-11 between 8am-4pm CDT

Frequency:
Under certain conditions, Takes a little while after logging in, maybe an hour, then crash and get screen above.

Platform:
PC

PC Manufacturer & Model Number:
Gateway GT5668E

OS:
Windows 7 64

Graphics Card:
ATI Radeon HD 5850 (sapphire toxic edition)

ISP:
Comcast

Type of Internet Connection:
Broadband/cable internet

[Eldan]

Do you overclock any components? Is there sufficient airflow reaching your computer parts? This might be the case of your CPU overheating and your computer shutting down to stop damage. Same reason for your wonderful GFX card; would hate to see that overheat. Seeing as though your manufacturer is Gateway, the case the components are in is probably not well equipped to properly cool either of these components. Especially if your mobo is passively cooled with its heatsink.

FFXIV demands high performance and that means high temps on those components. If they are not cooled properly, they will be damaged. Look into getting a case designed to cool your components properly, and get a dedicated heatsink for your CPU.

[ObeiKinstar]

I dont OC anything, but I have installed extra fans and modified my case for proper airflow, my card temp is running at 70^C which is normal for my system, been running fine for a long time until yesterday so I dont think its a heat problem

[Eldan]

What about your CPU? Is it a passive or actively cooled?

Passive is no fan, active is some sort of fan or watercooling to cool your CPU.

[Captaindownsyndrome]

k just few things

0x00000101 is problem that has to do with either heat related or overclocking in most cases

1. Have you been overclocking CPU, Memory, or Graphics card?

2. Make sure inside Case, Fans etc are free from dust and make sure there are the right amount of case fans to dissipate heat from the case.

3. Make sure Heat sink is seated properly on the CPU with Compound.

4. Run Memtest86+ to diagnose memory

5. Prime95 has a feature called "Torture Test" that allows maximum stress testing on the CPU and RAM. There are several options allowing the stress test to focus on the memory, processor, or a balance of both. This will detect an error within a matter of minutes. if an overclock is not stable, however many people like to let the system "burn-in" overnight to ensure long-term stability.

[ObeiKinstar]

Thanks for posting Captain, i dont OC anything, Ill check out your suggestions and get back with my results

[Eldan]

^^ What he said is an excellent way to check.

[ObeiKinstar]

Eldan my cpu has a stock fan on it

[Eldan]

That stock fan wont be powerful enough, more than likely; causing it to overheat in situations such as gaming; one issue is that FFXIV only uses two cores and tends to put a lot of pressure on the first one. Coolermaster, Noctua make good active heatsinks. You would have to have it installed, unless your that savvy, as I am not. The Noctua NH-U12P would be your best bet, unless you have enough room for a NH-D14: gotta have a big case for that one. The previous one would suit your needs though.

I have a NH-D14, but the U12P is much more price friendly.

[Captaindownsyndrome]

lol found it

specs of your pc - the card

Processor AMD Athlon™ 64 X2 Processor 6000+ (AMD LIVE!™) (3.0GHz, 2 x 1MB L2 Cache, 2000MHz System Bus)
Operating System Windows 7
Memory 3072MB 667MHz Dual-Channel DDR2 SDRAM (2-1024MB modules & 2-512MB modules)
Hard Drive 320GB 7200rpm Serial ATA II/300 hard drive w/ 8MB cache1
Optical Drive 18X DVD+/-R/RW SuperMulti Drive featuring Labelflash™ Technology2
Chassis Classic System Design with Brushed Silver Faceplate
Media Card Reader Gateway® 15-in-1 media card reader with copy button3
Speakers Gateway® 2.0 USB Speakers
Application Software Microsoft® Works 9.0, Microsoft® Money Essentials & Microsoft® Office Home and Student 2007 (60-day complimentary trial period)4
Audio 8-Channel (7.1) High Definition Audio
Backup Media Cyberlink Power2Go
Dimensions (Box) 21.73" (L) x 17.52" (W) x 11.14" (D) or 552mm (L) x 445mm (W) x 283mm (D)
Dimensions (System) 15.60" (H) x 7.20" (W) x 16.10" (D) or 395mm (H) x 182mm (W) x 410mm (D)5
Expansion Slots Available: 1 - PCI-E x16, 2 - PCI-E x1 & 0 - PCI
External Ports (6) USB 2.0 ports (2 Front, 4 Rear), VGA, 2 PS/2 Ports
Finished Goods Cyberlink Label Printer for Genuine Windows Vista
Integrated Network 10/100 Mbps Ethernet LAN (RJ-45 Port)
Integrated Video NVIDIA® GeForce® 6150SE Integrated Graphics with up to 128MB of Shared Video Memory
Keyboard Gateway® 104+ Elite Keyboard
Media Drive Gateway® Portable Media Drive Bay
Memory Capacity Expandable to 4GB6
Modem 56K PCI Data/Fax Modem
Motherboard Systemboard with NVIDIA® GeForce® 6150SE Chipset
Mouse USB Optical 2-button Wheel Mouse
Operating System Backup Media Genuine Windows Vista® Home Premium Backup Media (32-bit)
Power Supply 300W Power Supply


need higher power supply

from seller site 450 Watt or greater power supply with one 75W 6-pin PCI Express power connectors recommended (600 Watt and two 6-pin connectors for ATI CrossFireX technology in dual mode)

for the Graphics Card:
ATI Radeon HD 5850 (sapphire toxic edition)

get power supply with head room were dont run prob again i say 1000w or close to it