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  1. 09-30-2013 02:36 PM #1
    Mychael
    Player
    Mychael's Avatar
    Join Date
    Nov 2011
    Location
    Gridania
    Posts
    917
    Character
    Justin Beiber
    World
    Ridill
    Main Class
    Archer Lv 1

    Please add 24/7 customer service--that we can actually reach!

    Seriously. This game is up and running 24 hours a day, and problems can occur at any time.

    Whether it's a security token that's misplaced, a payment issue, or a compromised account, a subscription service of this caliber should be able to get a live person on the line with you as long as the service is up and running.

    If the SE centers can't handle the volume, there are a ton of companies that will gladly take a contract to handle your customer service, but at the moment it's more like customer disservice.

    Don't get me wrong--the reps are amazing. The problem is actually getting to one.
    (2)
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  2. 09-30-2013 02:52 PM #2
    MiNuN
    Player
    MiNuN's Avatar
    Join Date
    Mar 2011
    Location
    Ul'Dah
    Posts
    1,546
    Character
    Azure Xanh
    World
    Hyperion
    Main Class
    Lancer Lv 70
    Yes, please add a dedicated FFXIV customer service team.
    (0)
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