Quote Originally Posted by Maza View Post
If there is a problem with my motorcycle I will fix it myself because I know how to do it. If there is a problem with my internet I pay someone else to fix it because I know nothing about network stuff. I'm not complaining, I said I would wait, I am patient. I would be glad to pay someone that know how to fix this or wait until someone on these forums for instance figures out exactly what to do. So I'm sorry to dissapoint you sir.
That's just it... we have figured out what needs to be done to get it resolved. Unfortunately, it requires player participation to get the ball rolling.

In the scenario of your motorcycle, if it was something you could not fix yourself and you needed to take it to someone to fix it... just what is your course of action? Do you just call someone and say it's broke, fix it... or do you arrange to get the motorcycle to a mechanic, and describe your problems in detail, perhaps giving specific details on how to reproduce your problem?

That is what we need to do here. The tracert clearly details the problem, where it lies, and in and of itself provides clues for courses of action for your ISP to take. Without that important piece of information, all you are telling them otherwise is "my internet doesn't work right for a certain program". That does NOTHING to effectively troubleshoot/fix your problem. Providing a tracert DOES.

All I'm saying is if you aren't willing/able to participate/contribute to that solution, don't go crying foul when SE does not fix something for which they are not responsible, and also has no power to fix.