Unplayable conditions over the past two weeks

[Random]

I have been experiencing extreme latency during prime-time hours over the past two weeks, leaving me completely unable to play unless I log in during early morning hours. Here is a quick PingPlotter graph of the issue (the average latency will spike from 200-1500ms, with pretty severe packet loss):

http://i.imgur.com/rNKtbKZ.png

This means doing anything that requires quick reaction time is physically impossible. The issue obviously lies outside of my ISP's network, and as such, there is nothing they can do. I am posting here in hopes that SE can do something about this, because at this point I can't justify subbing for a game I simply can not play in the afternoon/evening hours.

[Raist]

It's the TATA managed segments between you and SE (as6453.net). Been documented in other threads, along with i-web and cogentco.

About all we can do at this point is submit tracelogs with support tickets to our ISP and SE through their support portals. Perhaps if they get enough people sending samples, they can start to lean on the third parties to fix their segments---or start routing around them somehow.

[Carmina87]

My husband and I have also had this issue. We have done multiple pings & had severe packet loss. We did a trace route and are losing packets anywhere between line #7-#15 hops. We have contacted out ISP but they are only responsible for lines 1-6. The other hops are various companies used by SE I guess. We are in the process of contacting the other hubs (Cogent Co & iWeb) to see what the issue is with their data centers. The packet loss is randomly split between those two providers.

I urge anyone else that is having issues with this to please do a trace route & contact these providers if they are also giving you packet loss. If enough of us complain hopefully something will change.

Cogent Co: http://www.cogentco.com/en/customer-...e/support-desk
iWeb: http://iweb.com/contact


For anyone else having issues with latency, that have already ruled out an issue with their router/modem/pc & are curious how to find out about packet loss, here is how you find it...

To ping the server (NA/EU)
Open up Command Prompt
Type: ping 184.107.107.176 -t
~the -t will make the ping repeat, use Ctrl+C to stop the repeating~
Allow the ping to repeat several times & see if at any point you receive a message stating "Request timed out."
If you receive this message, you have lost a packet.

To run a trace route
Open Command Prompt
Type: tracert 184.107.107.176
Wait several minutes for the trace to complete. When I did mine I had 15 lines before completion.
If you receive any asterisks (*) in the left 3 columns of numbers you have lost a packet in that line of connection.
~I ran the trace 3-4 times before I received any asterisks. So you may need to run the trace serveral times.~
Locate the lines that have the dropped packets. Usually the first few lines are your local ISP, if that's where you are losing yours, call them ASAP.
If it's in any of the later lines read through the info towards the right side & see if you can discern any names of a company, etc. Mine had the names cogentco & iweb.
Google these companies & contact them with your issue.

***I'm not claiming to be a tech/network expert, this is just what I have been able to figure out between Google, forums, & our ISP. If anyone else has more knowledge or can improve upon what I have posted please have at it. My hubby & I want to play this game & are trying desperately to figure out this issue!

[Random]

I think the part that's the most frustrating to me, is that my connection to the JP datacenter is rock solid, getting an average of 110ms, no packet loss... really irks me that the NA datacenter is all the way in Montreal, so even when things are running smoothly during "off peak" hours, I'm still pinging 150-180ms from California.

I've been strongly considering trying to connect via proxy, but I am concerned that it will flag my account for suspicious activity (as it has happened to friends before).

[Philotreu]

Greetings Random,

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further try to discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

Good Luck!