Hi there,

I've recently obtained an unused early access code from a friend. While I know early access is over, the redemption website states that the code is still valid until 12/31/13 to redeem the in-game content.

Whenever I try to submit my code on the redemption website (http://preorder.na.finalfantasyxiv.com/), I am displayed the following error message: "Error 1: There was a problem with your code. Please make sure you have entered it correctly."

Why exactly is my code not working? Is the server having issues? The code is in the AAAAAA-###-AAAAAA-### format, and should be valid.

Thanks for any help!