it is the weekend so support may not be there
and even then
it can take weeks to get a answerer sometimes
SE might roll the Char back at some point if you can connect support
the char might get banned for a a little as well

look
Error 3102 FAQ

the one thing EVERYONE NEED TO DO IS
get a security token if you do not have one
a free one for smart phones (iOS/Android ) or buy a key chain one
if will make the account alot safer