HACKED!

[JowyAvilon]

Welcome to the same problem thousands of people have, there is nothing you can do but contact customer service on Monday and then wait a couple weeks to get your account back. As far as hoping it gets resolved ASAP, I hope by ASAP you mean less than a month because there are people like myself who haven't been able to play since the beginning of September for the same problem you have.

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I am literally in the same boat as you. My GF also plays and her account was the one that was hacked on Saturday the 21st and called support Monday the 23rd, same scenario. Despite the changing of the passwords Square will suspend the account and best you can do is call tomorrow when they open and wait in a phone que line for hours to get through to an agent who at best will put it in for investigation. It sucks but there isn't anything more we can do beyond this.

I've been waiting for over two weeks.

I can only hope they get more people in on this to clear up these hacked accounts faster.

While it would be nice if they did that to speed up this process, this has been an issue nearly since the game launched, if they were concerned about this they would have addressed it more than just giving us the Security/Protecting your account FAQ they did and would have gotten more people in on it already. In the end, Square's terrible customer support in extreme situations like this is down right loathsome and they don't even seem to care that it is, and that's going to reflect badly on them and the game no matter how good the game itself is.