Unable to obtain item bahamut's coil

[Clarpar]

I'm fairly certain this is not a bug but i was told to post it here. My linkshell went into bahamut's coil on sunday the 22nd killed turn one boss someone had failed to pass item until the second we teleported to go to turn 2. we got unable to obtain item. now i know why this happened because its all separate areas and instances. but that being said it is the only instance in the game so far where going to the next part swaps areas. some warning on this should be posted somewhere in game so people dont lose items. i dont know if this item can be restored i hope it can. The item drops were a Dragoon earring (Allagan Earring of Maiming) which went to Reingart Steigende without a problem, and Monk pants (Allagan Trousers of Striking) which i was supposed to get but became unable to obtain.

Time:8pm-10pm cst 11/22/2013
Frequency: Once
World name: Adamantoise
Character name: Miyu Nyaa
NPC name:none
Monster name: Cadaceus
Class/Level: 50 monk
Party or solo: Full Party
In-game time: Dont know
Area and coordinates: Bahamut's Coil Turn 1 Coordinates Unknown
Steps:
1.Kill Boss
2.Open Chest
3.Zone to go to Turn 2
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: DSL/Century Link
- Modem maker/model number: Qwest/M1000

PC Specs
-=-=-=-=- System Information -=-=-=-=-
Time of this report: 9/28/2013, 02:31:55
Machine name: CLAR-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
Language: English (Regional Setting: English)
System Manufacturer: To be filled by O.E.M.
System Model: To be filled by O.E.M.
BIOS: BIOS Date: 01/17/13 11:54:51 Ver: 04.06.05
Processor: AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.2GHz
Memory: 16384MB RAM
Available OS Memory: 16282MB RAM
Page File: 5558MB used, 27005MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode
Card name: AMD Radeon HD 7900 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6798)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_30001787&REV_00
Display Memory: 2739 MB
Dedicated Memory: 3046 MB
Shared Memory: 3789 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: Panasonic-TV
Monitor Id: MEIA296
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1191 (English)
Driver Version: 12.104.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 3/28/2013 21:37:02, 1155264 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-24D8-11CF-9070-0A10BEC2C535}
Vendor ID: 0x1002
Device ID: 0x6798
SubSys ID: 0x30001787
Revision ID: 0x0000
Driver Strong Name: oem12.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:12.104.0.0ci\ven_1002&dev_6798
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C


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