Hello!

If we can have a bit more clarification regarding your experience concern so we can fully diagnose what may be causing this to occur. Please fill out the following information:

Platform/Windows Version:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Class/Skill Rank:
Physical Level:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
In-Game Time:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

Thank you,
SQUARE ENIX Moderator