half black screen in cinematics

[AzuraWinters]

Hello, when there is a cinematic, like the opening of the game, and then the escene about the empire, half of the screen is black, and the other one looks fine.

I already updated my graphic driver's, but it didn't work.

Below is the information about my PC, which I got from Final Fantasy's system information.

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument	C:\Users\Erick\Documents
FINAL FANTASY XIV - A Realm Reborn	C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn	Language 1		Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride localhost; 127.0.0.1; <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS	Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130801-1533)
SYSTEM_CPU	AMD A8-3850 APU with Radeon(tm) HD Graphics (4 CPUs), ~2.9GHz
SYSTEM_CORE_NUM	SYSTEM_CORE_LOGIC 4  SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS	BIOS Date: 06/13/11 13:15:43 Ver: 04.06.04
SYSTEM_LANGUAGE	English (Regional Setting: English)
SYSTEM_MEMORY	8184.258MB
SYSTEM_VIRTUAL_MEMORY	2047.875MB
SYSTEM_PAGE_FILE	16366.699MB
SYSTEM_STORAGE	C:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 638.443GB    SYSTEM_FREEDISC_SPACE 317.124GB
SYSTEM_STORAGE	E:\    SYSTEM_HARDDISK_DRIVE    SYSTEM_TOTALDISC_SPACE 292.969GB    SYSTEM_FREEDISC_SPACE 151.432GB
SYSTEM_DIRECTX_VERSION	DirectX 11
SYSTEM_GRAPHICS	NVIDIA GeForce GTX 550 Ti
SYSTEM_GRAPHICS_DEVICE	\\.\DISPLAY4
SYSTEM_GRAPHICS_CHIP	GeForce GTX 550 Ti
SYSTEM_GRAPHICS_MAKER	NVIDIA
SYSTEM_GRAPHICS_VRAM	977.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM	3071.887 MB
SYSTEM_GRAPHICS_DAC	Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE	1440 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER	nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION	9.18.0013.2723
SYSTEM_GRAPHICS_DRIVER_DATE	9/12/2013 3:58:10 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE	English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER	3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE	SYSTEM_SUPPORT
SYSTEM_SOUND	Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{E5C3DD8E-AF15-4DF4-B48C-3FD34A4E4084}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/23/2010 5:16:56 AM
SYSTEM_SOUND	Realtek Digital Output(Optical) (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{6B69D276-651B-4D93-A298-A93C138F3750}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/23/2010 5:16:56 AM
SYSTEM_SOUND	Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID	{CC0CEF14-B6D3-489B-918C-DEC440BC2055}
SYSTEM_SOUND_DEVICE_NAME	RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION	6.00.0001.6251
SYSTEM_SOUND_DRIVER_LANGUAGE	English
SYSTEM_SOUND_DRIVER_DATE	11/23/2010 5:16:56 AM
SYSTEM_INPUT	{6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 3  SYSTEM_GAMEPAD_BUTTON 4  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME	Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 128  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{44955CF0-A1FE-11E1-8001444553540000}
SYSTEM_INPUT_NAME	Microsoft Hardware USB Mouse
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 1  SYSTEM_GAMEPAD_BUTTON 0  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A738F5C0-2651-11E1-8001444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 3  SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT	{A745EE10-2651-11E1-8002444553540000}
SYSTEM_INPUT_NAME	USB Keyboard
SYSTEM_INPUT_REMARKS	SYSTEM_GAMEPAD_AXIS 0  SYSTEM_GAMEPAD_BUTTON 4096  SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Technical Support - Post New Thread - Mozilla Firefox
FINAL FANTASY XIV: A Realm Reborn
Perfect World International
NewDatabase.kdbx - KeePass


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

JDownloader 0.9
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Advanced SystemCare Ultimate 6
AVS Audio Converter 7
AVS Audio Editor 7.1
AVS Screen Capture version 2.0.1
AVS Update Manager 1.0
AVS Video Editor 6
AVS Video Recorder 2.4
AVS4YOU Software Navigator 1.4
BitTorrent
BlackBerry Desktop Software 6.1
Adobe Help Manager
Cisco Networking Academy curriculum 4.0
Cisco Packet Tracer 5.3.3
Adobe Widget Browser
Coupon Printer for Windows
DAEMON Tools Pro
Dev-C++ 5 beta 9 release (4.9.9.2)
DVD Shrink 3.2
EasyBCD 2.0
Edraw Max 7
Foxit Reader
Fraps (remove only)
Google Chrome
GTK+ Runtime 2.6.9 rev a (remove only)
HP Photo Creations
Age of Empires III - The WarChiefs
Age of Empires III
Age of Empires III - The Asian Dynasties
KeePass Password Safe 2.23
Magic ISO Maker v5.5 (build 0281)
Malwarebytes Anti-Malware version 1.75.0.1300
Mozilla Firefox 24.0 (x86 en-US)
Mozilla Maintenance Service
Notepad++
NVIDIA Stereoscopic 3D Driver
Microsoft Office Professional 2010
Razer Game Booster
Smart Defrag 2
Star Wars: Knights of the Old Republic
Team Fortress 2
Dota 2
Amnesia: The Dark Descent
System Requirements Lab
TeamViewer 8
Virtual Labs Terminal Emulator
Visual Studio Tools for the Office system 3.0 Runtime
VLC media player 2.0.5
VMware Workstation
Windows Live Essentials
tools-freebsd
Steam
Windows Live Installer
tools-netware
Age of Empires III - The WarChiefs
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Windows Live SOXE Definitions
Minimem
Java 7 Update 25
Windows Live Messenger
FINAL FANTASY XIV - A Realm Reborn
AI Suite II
Java Auto Updater
Microsoft Mathematics
Skype™ 6.6
MySQL Workbench 5.2 CE
Camtasia Studio 8
Windows Live UX Platform Language Pack
Asmedia ASM106x SATA Host Controller Driver
Windows Live SOXE
Microsoft Visual C++ 2005 Redistributable
Auto Keyboard v1.3
BlackBerry Desktop Software 6.1
NVIDIA PhysX
BlackBerry App World Browser Plugin
HP Photosmart Plus B210 series Help
Windows Live PIMT Platform
MSXML 4.0 SP2 (KB954430)
Realtek Ethernet Controller Driver
MSVCRT
Visual Studio Tools for the Office system 3.0 Runtime
Microsoft Office Access MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Excel MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Publisher MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Outlook MUI (English) 2010
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Word MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proof (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Microsoft Office Proof (French) 2010
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proof (Spanish) 2010
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Microsoft Office 2010 Service Pack 1 (SP1)
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Microsoft Office 2010 Service Pack 1 (SP1)
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Proofing (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Single Image 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Security Update for Microsoft Visio Viewer 2010 (KB2687505) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553091)
Security Update for Microsoft Office 2010 (KB2553096)
Update for Microsoft Office 2010 (KB2553378) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687509) 32-Bit Edition
Security Update for Microsoft OneNote 2010 (KB2760600) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2597986) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2598240) 32-Bit Edition
Security Update for Microsoft Excel 2010 (KB2597126) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687501) 32-Bit Edition
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553447) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Security Update for Microsoft Filter Pack 2.0 (KB2553501) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2597090) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760410) 32-Bit Edition
Microsoft Office Shared MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Microsoft Office OneNote MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office File Validation Add-In
Bad Piggies
Google Earth
Age of Empires III
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Adobe Dreamweaver CS6
Google Update Helper
Windows Live Photo Common
tools-solaris
Adobe Reader X (10.1.8)
tools-winPre2k
Adobe Help Manager
HP Update
Skype Click to Call
Facebook Video Calling 1.2.0.287
Age of Empires III - The Asian Dynasties
Ares 3.1.5.3038
Windows 7 USB/DVD Download Tool
Windows Live UX Platform
tools-linux
Windows Live Photo Common
Windows Live Communications Platform
Microsoft Mouse Mischief
HP Deskjet 1000 J110 series Help
Auto Mouse Click version 1.1
D3DX10
Microsoft Mathematics Add-in (32-bit)
Asmedia ASM104x USB 3.0 Host Controller Driver
Windows Live Messenger
VMware vCenter Converter Standalone
Adobe Widget Browser
VGA USB Camera
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
MSXML 4.0 SP2 (KB973688)
ABBYY FineReader 9.0 Professional Edition
Windows Live Essentials
Adobe AIR
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
tools-windows


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Perfect World Entertainment\Perfect World International\element\elementclient.exe	00001BAC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe	00001144
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe	00000CE8
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe	00000C58
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe	00000CC8
C:\Program Files (x86)\IObit\Advanced SystemCare Ultimate\ASCTray.exe	00000D64
C:\Program Files (x86)\InstallShield Installation Information\{E6931688-DA2B-4E16-8539-3D323D69C677}\AiChargerPlus.exe	00000D2C
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe	000002FC
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE	00000534
C:\Program Files (x86)\Mozilla Firefox\firefox.exe	000015DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe	000010DC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe	000018E8
C:\Program Files (x86)\Steam\Steam.exe	00000CF0
C:\Program Files (x86)\TeamViewer\Version8\TeamViewer.exe	00001028
C:\Program Files (x86)\VMware\VMware Workstation\vmware-tray.exe	00001188
C:\ProgramData\Auto Keyboard\AutoKeyboard.exe	00000DBC
C:\Users\Erick\AppData\Local\Facebook\Update\FacebookUpdate.exe	00000EA8
C:\Users\Erick\AppData\Roaming\Dropbox\bin\Dropbox.exe	00000FB8
C:\Users\Erick\AppData\Roaming\Microsoft\Windows\procmon.exe	00000E60
C:\Windows\Pixart\Pac7302\Monitor.exe	00000C1C

[kaiyouske]

Try to delete the KB2803821 windows update. To do this:

Go to Control Panel.
Go to Programs and Features.
Go to Top left, View installed updates.
Let them load, may take a minute.
Look Under Microsoft Windows.

The update should be located there.

[worldofneil]

Or just run Windows Update again, Microsoft released a later update that fixed the problem with that update (it affected other software too, not just FFXIV). Once you've installed all Windows Updates, just reboot and it'll work again as normal.

[AzuraWinters]

Thanks a lot guys, now it's working perfectly