We appreciate you taking the time to report the trouble you are having to us. However, there are still some details that we need to collect from you before we are able to investigate this properly. I have re-opened the previous thread that I have linked to you below. We welcome you to start posting on the appropriate thread again.

http://forum.square-enix.com/ffxiv/t...-progress-lost...

Regards,
Melemyth