As others said, you may want to check your sources before you make such wild claims.

I DO agree on one point though. The menu's and such for retainers and whatnot is RIDICULOUS! I'm so tired of clicking my way through the damn menus and putting things away. It takes 5 clicks just to rent a chocobo porter. 1 or 2 of which are chat box skippers. Totally worthless clicks.

Forced dismount to talk to an NPC is great! Otherwise there would be a bunch of jerk offs standing on top of NPC's just for the hell of it.