A solution against battling hackers

[quad01man]

My account was hacked today, and am now dealing with the account suspension issue and am in queue for live support... yippeee... I have a recommendation though, which is the ip adress check. Steam and blizzard and even trion use a system where if your account is logged in from another ip, it will become locked in case of hackers. This may not be a fool-proof or perfect security system, however im sure it will most certainly help considering this game seems to have NO security features implemented.

Why in the world would you let another ip access my account SE? damn......

[Rawanz]

It actually does that. Dont get why it dosent work all the time.

[worldofneil]

considering this game seems to have NO security features implemented.

Add a security token, that's all the security you'll need.

[quad01man]

I should not have to purchase a security token after purchasing both the game and subscription.

[KisaiTenshi]

I should not have to purchase a security token after purchasing both the game and subscription.

No mobile phone?

[quad01man]

you can use ur phone eh? ill check it out once this is fixed

[CrazyCanukk]

you can use ur phone eh? ill check it out once this is fixed

yes ..there is an app.

But seriously $11.00 is not much money to spend on a physical key to secure your account your going to put 100"s of hours and money into. Its a pittance for a bit of piece of mind.

[Cirsce]

My account was hacked today, and am now dealing with the account suspension issue and am in queue for live support... yippeee... I have a recommendation though, which is the ip adress check. Steam and blizzard and even trion use a system where if your account is logged in from another ip, it will become locked in case of hackers. This may not be a fool-proof or perfect security system, however im sure it will most certainly help considering this game seems to have NO security features implemented.

Why in the world would you let another ip access my account SE? damn......

I heard after 1.0 they dropped the ip address check, no clue why. Granted there's still ways around an ip address check, but the more annoying you make it for people the better.

[KisaiTenshi]

yes ..there is an app.

But seriously $11.00 is not much money to spend on a physical key to secure your account your going to put 100"s of hours and money into. Its a pittance for a bit of piece of mind.

They should charge a lower subscription rate for people to have an authenticator. That would incentive people use it if it costs them nothing (like the iOS app.)

[squidbunny]

Although I agree there's no reason not to add the software token IF you have a smartphone (and don't assume everyone does), there's also no reason for SE not to have basic things in place like an IP check. And there's no reason for their appalling support regardless of whom the blame for a compromised account rests with: if they're unwilling to offer decent support to users without security tokens they should just straight up not allow anyone without a mobile device or unwilling to pay for a hardware token to play the game.

I agree about charging a lower sub for folks with a software token; I also think if the game requires a token it should be free with purchase (i.e. a physical authenticator should be included because, as I said, not everyone has a mobile device.)

My account is safe (for now), I'm using the software token successfully (for now), but I feel for anyone dealing with a suspended account. I am a longtime MMORPG player and I have never seen a thundercloud of botched RMT handling quite like this.