My Account Was Stolen!

[Vave]

My company mates say I logged in last night, promoted an officer to company master, and then left the company myself. I wasn't even logged in last night. I've since changed my password, but my account is suspended. I've sent them a ticket but no response so far. I've been reading the threads about account termination and whatnot, and am terrified that I'll lose my legacy account and everything!

Any advice?

[Spoolx]

Welcome to the club

My only advice is to have patience because you are going no where fast.

[squidbunny]

Reading the forums and sites like Reddit it's apparent this is a huge, huge issue. And it's super frustrating.

... Neither one of us can find this vaunted support web chat, either -- where is it?

[Spoolx]

This exact thing happened to my sister and she's super frustrated. Neither one of us can find this vaunted support web chat, either -- where is it?

How can you not find it? It has been linked in almost every single thread about people getting banned.

[squidbunny]

So link it and vs. being a smarty-smart if it's so easy to find?

Where is the web chat?

I've looked for ages, and all I can find web chat for is final fantasy 11 support.

[Spoolx]

So link it and vs. being a smarty-smart if it's so easy to find?

I am not here to babysit you, go look for it.

[squidbunny]

You must work for SE tech support with that general level of helpfulness.

[Permata]

Please refer to the following link for options to directly contact us:
https://support.eu.square-enix.com/c...hp?id=455&la=2

Once on the page Contact Category & Detail, please select:
Contact category: Account/Billing
Contact sub-category: ID / Password Recovery


try those link guys. i just got their attention for chat support. however it's an EU one. Good luck. their only comment is that they will further investigate our account and will let us know again via email. with indefinite timeline.

[Vave]

So I called tech support and the gentleman who helped me says it will take up to two weeks for an investigation to be done on my account and I may get it back! Two weeks, really? I'm going to admit I have had my Warcraft account stolen before, as well. It took them like an hour to restore everything that was in my inventory, and even sent me an in game mail with all the ore and gems that the bot had mined up while I was locked out! I can't stress enough how insane it is that my account is essentially gone for two weeks over this. All I can say is, if they email me and say "Yeah you're perma-banned for RMT!" I will not be a returning customer.

[JowyAvilon]

So I called tech support and the gentleman who helped me says it will take up to two weeks for an investigation to be done on my account and I may get it back! Two weeks, really? I'm going to admit I have had my Warcraft account stolen before, as well. It took them like an hour to restore everything that was in my inventory, and even sent me an in game mail with all the ore and gems that the bot had mined up while I was locked out! I can't stress enough how insane it is that my account is essentially gone for two weeks over this. All I can say is, if they email me and say "Yeah you're perma-banned for RMT!" I will not be a returning customer.

BTW, you WILL get an email now that says your account is banned, its happened to my girlfriend and a few others i have talked to over forums and they all say the same thing, ignore this first one as its just a blanket email sent when they start the investigation process and to wait for the one after that with the details of the investigation etc.

source: http://www.reddit.com/r/ffxiv/comments/1n0ejb/this_is_the_extent_of_square_enix_customer/