Results 1 to 10 of 10

Hybrid View

  1. 09-26-2013 03:56 PM #1
    Theref
    Player
    Theref's Avatar
    Join Date
    Sep 2013
    Posts
    283
    Character
    Rurod Arkdale
    World
    Tonberry
    Main Class
    Alchemist Lv 50
    Quote Originally Posted by Alhanelem View Post
    before you go FUUUUUUUU WORST CS EXPERIENCE EVER, how about actually contacting them before jumping the gun, and how about telling us what your issue was so we can probably scold you for not going the right route through support in the first place?

    I've never had a bad experience with CS. if you know how to correctly list your issue you will avoid long wait times, and if you are civil and polite with the CSRs, they will generally be able to help you.
    It's regarding billing issues I'm having, since it's personal I don't bother telling you guys about this....
    my message was polite civil and straight to the point.
    (2)
    Quote Originally Posted by Heh View Post
    Reply With Quote Reply With Quote
  2. 09-26-2013 04:16 PM #2
    Alhanelem
    Player
    Join Date
    Mar 2011
    Posts
    4,948
    Quote Originally Posted by Theref View Post
    It's regarding billing issues I'm having, since it's personal I don't bother telling you guys about this....
    my message was polite civil and straight to the point.
    You can describe your billing issue without revealing any personal information. It's not rocket science.

    PayPal Express Checkout has rejected your payment attempt. Please select another way to pay. We apologize for the inconvenience.
    Perhaps you should just follow these instructions?

    Considering they don't provide phone service within reasonable billing distance to all their customers, it's pretty ridiculous to force you to make contact this way. It should be possible to handle all inquires either through e-mail or live chat. Having to wait almost 3 weeks to be told to contact them through phone is an insult.
    Who these days doesn't have a cellphone, or a landline with unlimited long distance?
    (0)
    Last edited by Alhanelem; 09-26-2013 at 04:23 PM.
    Reply With Quote Reply With Quote
« Previous Thread | Next Thread »