message 3102 HELP

[tunzii]

I have been logged out for 5 hours then tried to log in and cant , iv tried loggin in alt char and couldnt i have started a new char on other servers and could , but i cannot logg into my server and my friends are on and say i am not logged in . Please help with this problem

[tunzii]

i have waited more than 10 min tried to relogg started my comp with no luck

[tunzii]

i have reset router and restarted comp still cant logg into my account , does anyone know if this is the only way to contact cust support

[tunzii]

2 hours and still cant get in =(

[Vandyl]

Your account has been compromised, more than likely. Have your friends check if your character is actually doing anything.

[tunzii]

now my account says its not registered i think because i started a char on another server to test it =( very frustrating now i have a open ticked and waited 2 hours for chat support only to be told there is no chat support at this time and to try again later =-( omg what a day off this is i cant find support and i cant play

[worldofneil]

Sorry if you already did, but change your password if you haven't already (and probably best to add a security token too).

If you log onto the Mogstation you'll be able to see a list of all characters on all worlds. Often people with compromised accounts find new characters with strange names they didn't create

Mogstation: https://secure.square-enix.com/accou...est=mogstation