Legacy and CE box - incompatible?

[Trotsky]

Here's the situation. Had FFXIV account ever since since the original 2010 release, bought A Realm Reborn Collector's Edition box a couple of weeks back. While it's totally gorgeous, I've found out it's impossible to activate digital bonuses on an existing account that way. To get in-game items in addition to physical goodies from the box, I'd have to buy a separate digital upgrade. Which is just insane.

I've had a chat with support and sent them an e-mail afterwards, but the answer was always the same - return your CE box to retailer, then buy digital upgrade. Well I don't want to do that, I like my CE just fine, I just want what all the new people are getting - the full set of bonuses without paying extra.

I've made this thread in hopes of attracting the attention to this ridiculous situation. Only veteran players are getting this kind of treatment, and it mustn't be allowed to go on. Also, maybe someone found some kind of solution - if so, by all means do share.