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  1. #1
    Player
    RyuujinZERO's Avatar
    Join Date
    Aug 2013
    Posts
    377
    Character
    K'hali Thalen
    World
    Goblin
    Main Class
    Scholar Lv 71

    Subscription for nationals abroard

    I am having a real headache trying to pay to extend my game time. I've got like 10 days before the game becomes a placemat.

    It all comes down to regions and nationalities.

    I'm a British citizen presently in Spain, who has a North America region version of FF14 - yeah try keeping that straight. It won't accept my Visa card, due to the region/IP/card region mismatch (Ironic, because my bank is technically Spanish but my card belongs to their British branch).

    Normally I get around these issues by using paypal (Many foreign companies fail to realise the EU states have open borders and a European national living in a different European state is neither rare nor the sign something is wrong). Now, it won't let you subscribe via PayPal, nor will it let you directly by Crysta via paypal, but reddit points out the SE accounts page does let you buy crysta via ultimate pay, via PayPal. However, when I try this I get an error and my payment attempt rejected for some reason.

    Being in the butt-end of Spain means I can't just go out to the shops and buy a game time card because they're not available here (In fact there's not even a video game store in about 20km's of here).

    I attempted to contact customer support, but they said that because I was an Eu citizen i had to contact Eu support, but Eu support then told me i had to contact NA support because my account is an NA region - even though NA support sent me to Eu support in the first place... so customer support is bloody useless.


    So what other options remain for me to obtain a subscription that arn't going to get flagged up by their overzealous "anti-fraud" (or "anti-customer") system?



    Edit: I was eventually directed to a website that was a bit more lacking in it's security that could sell me an ultimate game card, and they accepted that for crysta, so problem solved now. Still Squeenix could do a bit more to make it easier to subscribe. Almost half of my friends in our linkshell have had some similar horror story of having to find round-about ways to renew their subscription
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    Last edited by RyuujinZERO; 09-26-2013 at 04:58 AM.