My Account Was Stolen!

[Vave]

I've never bought gil or visited weird sites or anything like that. I'm quite aware of things like that. I hate RMT and would never fuel it. I also very carefully check any emails that I get from companies (I haven't received or clicked on any, recently). I truly don't know how they got my info.

[Jerilith]

There's no way to know how it happened other than it has happened. And that it was not SE's fault. If there was a massive SE breach of security we would have had legacy characters targeted as they have the most accumulated gil. I've heard nothing of the sort.

[squidbunny]

Thanks, mate. Pretty sure OP went through that ticketing system; think she's trying the useless phone support presently.

[Atamos]

I need a PlayOnline ID to use their chat, which I don't have...

[Permata]

if you have SE ID that would be sufficient. no need playonline. playonline is for XI i believe.

[Orophin]

People seriously need to get an authenticator.

[squidbunny]

People seriously need to get an authenticator.

{True Strike}, but if they can't resolve issues like this satisfactorily I think I'm done with the game after my current 30 days.

[Arriverderci]

{True Strike}, but if they can't resolve issues like this satisfactorily I think I'm done with the game after my current 30 days.

At this point you either need to get a Key or get hacked.
Or be a PS3 player and be safe...still have not seen a single PS3 player hacked.

[Jerilith]

Just received a phishing email this morning. A survey about my "recent" contact with SE. I've had no contact with support. Knew it was fake. I don't log in to anything ffxiv related except the loadstone/forums.
If you get hacked (ie phished) that is not SE's fault mmkay?
My account is safe- you know why? I do NOT log into anything ffxiv related other than official ffxiv things, I have my SE id the same as my in game name and my password is random.
Account stolen? Get this-not SE's fault. Don't be upset because it takes TIME to fix YOUR mistake.
Ty for incoming rage.

[Jerilith]

Edit: do not have it the same as my in game id lol.