Hello pokey!

We're very sorry for the trouble this issue has caused you. Your report was reviewed by the developers, but unfortunately they believe that this is a Technical Issue, and not an in game bug. Even though you have all ready spoken with a Square Enix Support Center Representative, you may want to try contacting Technical Support again for further assistance with this issue. You can contact them at the Square Enix Support Center at http://support.na.square-enix.com. Live support is available from 9:00 am to 6:00 pm PDT. Thank you for your patience and understanding. We wish you all the best!