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  1. #1
    Player
    Psun's Avatar
    Join Date
    Aug 2013
    Posts
    65
    Character
    Phoenix Sun
    World
    Faerie
    Main Class
    Gladiator Lv 50

    Sorry SE but your Customer Service is not good...

    There's now way to get support other than to try spamming the phone line. I have sent several emails about an account issue and finally got a response to try the chat support. So I was #50 in the queue and it counts down over time to finally #1 in queue, and then....

    Chat
    Status: Canceled
    There are no agents available to chat with you right now. Please try again later.

    REALLY??
    (0)

  2. #2
    Player
    kaiyouske's Avatar
    Join Date
    Oct 2011
    Posts
    142
    Character
    Kasu Sake
    World
    Hyperion
    Main Class
    Gladiator Lv 51
    Just to double check, you did turn off your browser's pop up blocker right?
    (0)

  3. #3
    Player
    KyroeFelix's Avatar
    Join Date
    Dec 2011
    Location
    Limsa-Lominsa
    Posts
    249
    Character
    Lara Felix
    World
    Sargatanas
    Main Class
    Gunbreaker Lv 90
    Same thing just happened to me and I dont have a pop-up blocker installed.
    (0)

  4. #4
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Quote Originally Posted by kaiyouske View Post
    Just to double check, you did turn off your browser's pop up blocker right?
    Quote Originally Posted by KyroeFelix View Post
    Same thing just happened to me and I dont have a pop-up blocker installed.
    Kai wasn't talking about a blocker that is installed... your browser has a built-in option for blocking pop ups. Been a while since I was on MSIE, but in Firefox it is under your Tools/Options, in the Content section. There is a checkbox for blocking popups. IE was set up similarly, just forget the specifics on it. In both browsers, pop-ups are blocked by default.
    (1)

  5. #5
    Player
    KyroeFelix's Avatar
    Join Date
    Dec 2011
    Location
    Limsa-Lominsa
    Posts
    249
    Character
    Lara Felix
    World
    Sargatanas
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by Raist View Post
    Kai wasn't talking about a blocker that is installed... your browser has a built-in option for blocking pop ups. Been a while since I was on MSIE, but in Firefox it is under your Tools/Options, in the Content section. There is a checkbox for blocking popups. IE was set up similarly, just forget the specifics on it. In both browsers, pop-ups are blocked by default.
    Ah, well I use Chrome and don't recall ever seeing a popup blocker on any webpages (where it requests to be turned off for specific purposes).
    (0)

  6. #6
    Player
    Raist's Avatar
    Join Date
    Aug 2013
    Posts
    2,457
    Character
    Raist Soulforge
    World
    Midgardsormr
    Main Class
    Thaumaturge Lv 60
    Chrome sticks an icon on the address bar or something when popups get blocked, so you may never see a request to enable them for a site unless the site itself is scripted specifically to warn you.

    https://support.google.com/chrome/answer/95472?hl=en

    Tells how to manage pop-ups in Chrome. With all the security concerns these days, blocking was probably also enabled by default for Chrome.
    (0)

  7. #7
    Player
    KyroeFelix's Avatar
    Join Date
    Dec 2011
    Location
    Limsa-Lominsa
    Posts
    249
    Character
    Lara Felix
    World
    Sargatanas
    Main Class
    Gunbreaker Lv 90
    Quote Originally Posted by Raist View Post

    Tells how to manage pop-ups in Chrome. With all the security concerns these days, blocking was probably also enabled by default for Chrome.
    Thanks. I'll hop back in the queue and see if I get a hit. On hold on the phone right now as well..thanks again. :-)
    (0)

  8. #8
    Player
    Psun's Avatar
    Join Date
    Aug 2013
    Posts
    65
    Character
    Phoenix Sun
    World
    Faerie
    Main Class
    Gladiator Lv 50
    Worth a shot, don't think it was blocked but maybe.. an odd error message to get if that's the case.
    (0)

  9. #9
    Player
    CrazyCanukk's Avatar
    Join Date
    Aug 2013
    Location
    Ontario,Canada
    Posts
    81
    Character
    Baldrick Fiske
    World
    Exodus
    Main Class
    Archer Lv 96
    Make sure ad block is also turned off in Chrome if your using that extension.
    (0)