Marking Variable Name Issues (Attempt #2)

[Maelwys]

I work in IT support and have grown to detest being asked for obviously unnecessary information.

I find this statement somewhat ironic.

Only "Somewhat"??
(Have you tried turning it off and on again??)

It's true with any job though, whenever my friend who's a Nurse phones up A&E and reports an unconscious patient, the first thing they ask him tends to be if the patient can speak clearly or are awake and responsive. (and even worse... asking if the paralysed patient could "walk in a straight line"!)

Following a predefined script once all the necessary information has already been given just wastes everyone's time and makes the customer feel like they're being treated like an idiot. But telling a customer that they need to "go away and rejoin the back of the queue" in order to even answer the useless predefined script questions? That's a new low...