From 1.0 Early Access through 1.2x, this game to me was a situation where it is a 'work in progress, but it will get better' and I understood why some people wouldn't be interested in playing it. However, ever since 1.2x, I was a staunch supporter of this game until recently (post-launch; I whole-heartedly supported this game until Beta Phase 4, and still appreciated what they were trying to offer until post-launch).
There's so many things this company KNOWS to do better, and they didn't, haven't, aren't planning on bettering for this game.
First there was the 3102 (which went ignored for 48 hours after confirmation in a Beta), which was a direct result of the Company apparently deciding there was no need to properly do Quality Assurance testing on the Canadian Instance Datacenter combined with the stupidity of not having an 'auto-disconnect' feature when logged in for a 2nd time (something this Company already knew to have in place in FFXI).
Then there was the resulting need for overhauling that Datacenter and the need for upgrading all the others (the need for upgrades was based on demand, the faulty Datacenter however was direct negligence of the company).
Then there was the lack of the Auto-disconnect feature and ppl tying up bottle-necked servers while afk. First of all, the auto-disconnect feature should of already been there regardless of the Datacenters not being stable, it was just a compounded problem once the Company needed to instate the bottle-necks Every game that will even only last 1/2 a year is going to have congestion problems at launch, but they were stupid and didn't think that a auto-disconnect feature was necessary.
At the same time (but becomes a much bigger problem later) is the RMT chat spam. Again this Company ALREADY knew how stupid it is to not have a working spam filter in their products, or they wouldn't of implemented one in FFXI. But yet, this is a persistent problem that has STILL not been addressed.
Then came the stupidity of removing the auto-blocking of accounts from a unregistered IP. THIS had been present ever since 1.0, but for some stupid reason the Company chose to remove it post-launch and almost IMMEDIATELY accounts started being stolen. Thousands of accounts were stolen and most to-this-day still have not been recovered, but the Company went silent on the issue on September 10th, as if the problem doesn't even exist anymore. The stolen accounts were being used by RMT to exacerbate the advertising spam because of the lack of a functioning chat filter.
Then came the Exploiters. Ampadour Keep, Wanderer's Palace, Titan Hard-mode, Dhorne Chimera, Hydra, and I'm sure the list will continue to grow. How stupid were the Company's in-house testers to not pick up on any of these things? If the battle mechanics (even if you wanted the content to remain unspoiled) would of been revealed in a Beta stage, the issues would of been addressed.
Also the hacks. Node-botting, teleport-hacking, speed-hacking are populated throughout their Datacenters, even though Yoshi-P boasted in a Live Letter about how they had a way to take care of people who incline themselves to bot fishing. Fishing wasn't built to be profitable, so good job being stupid there while things that RMT would obviously profit off of are being bot-ed to hell and back. And false signal on a supposed Trump card, because all the Company has is the Task Force that even if it wasn't bogged down with Compromised Accounts takes a minimum of a week per ticket of someone botting.
Back to the Compromised Accounts. The stupidity of the Company not allowing Support Center personnel to clear access for compromised accounts is this company showing off it's stupidity yet again. All the information used to verify the account and get the hold lifted it supplied on the 1st ticket issuance. Because the Company is stupid it then sits in Limbo for a minimum of 7 business days and then sent to the Task Force (more now because of the congestion of tickets being sent to the Task Force). Absolutely no additional information is available to the Task Force over the Compromised Accounts than what the Support Center procures to prove the legitimacy of the account, it's wasted time for no purpose and with the congestion of tickets only becomes even longer wasted-time durations. In it's on-going stupidity the Company went silent on the issue September 10th, but the situation persists and accounts are continuing to be compromised. People's 'trial-periods' are drying up while their tickets go unresolved. Granted for PC-exclusive Legacy that was totally free, but for others the trial-period is considered part of the product cost. They disable the account completely, they could of also disabled the trial period expiring, but no, Not to forget, the whole reason accounts were compromised was because the Company was STUPID and lifted the 'invalid IP account block'.
The next two client updates are only initiating aesthetics, PvP, and more end-game. That end-game will be exploited until patched because of poor in-house testing. The PvP system is rather pointless unless you have nothing else to do at all because the company is stupid and isn't splitting it from all the other Duty Finder content queues putting the player in a position of 'yay pvp again, resetting my ability to enter dungeons again'. And since the Company is stupid they aren't segregating pre-formed PvP groups from DF groups, so ppl that queue in the DF are going to get raped everytime.
There was also the pre-launch rhetoric of how they went into discussion with numerous other MMO Companies about strengths/weaknesses/insights but what we were left with either looks like SE ignored them or didn't look for information that was relevant in the first place. There are plenty of other failed MMOs that have had a number of issues that this game presented to it's Customers post-launch; but even with the failed MMOs, very few had all of them in one basket, felt no need to communicate with it's subscribers, and used it's own self-inflicted red tape as it's all-serving answer.