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  1. #1
    Player
    Jonjey's Avatar
    Join Date
    Sep 2013
    Posts
    51
    Character
    Jon Jey
    World
    Hyperion
    Main Class
    Pugilist Lv 50
    My account was just hacked as well. Got the email this morning saying it was suspended, in the email it should have a link to reset the password.
    Unfortunately my account was tampered with, someone npc'd all of my sellable stuff (stacks upon stacks upon stacks of bronze, tin, and silver pieces), then took alllllllllllllllllll my gil.
    I don't get how someone was able to do that prior to my account being suspended to be honest. I spent 2 1/2 hours on hold with customer support only for the guy to tell me that his jurisdiction was not capable of helping, so I asked to transfer me somewhere that could and he said they only deal with that in email support, which takes 4-5 days to get a real response. Then you get the run around for a few emails asking for this and that a bunch of nonsense and they hope you'll just give up. Square Enix customer support is legitimately one of the worst in the entire corporate world. We'll see if I ever get anything back.
    (0)

  2. #2
    Player
    Fenrisen's Avatar
    Join Date
    Aug 2013
    Location
    Gridania
    Posts
    25
    Character
    Laika Pierce
    World
    Diabolos
    Main Class
    Lancer Lv 50
    The phone number I used was: 858-790-7529
    (1)

  3. #3
    Player
    Shadowzanon's Avatar
    Join Date
    Aug 2013
    Location
    Winter Haven Florida
    Posts
    334
    Character
    Aether Flow
    World
    Cactuar
    Main Class
    Red Mage Lv 70
    Quote Originally Posted by Fenrisen View Post
    The phone number I used was: 858-790-7529
    Thanks alot.!
    (0)