Francel npc unresponsive / Unable to progress story

[Yuantis]

Time: Anytime
Frequency: Always
World name: Ultros
Character name: Yuantis Kurstark
NPC name: Francel
Monster name: N/A
Class/Level: Conjurer 41
Party or solo: Solo
In-game time: Anytime
Area and coordinates: Coerthas Central Highlands 26,17
Steps:
1. Click Francel npc
2. Nothing happens
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Cable - Onelink
- Modem maker/model number: D Link

PC Specs
-=-=-=-=- System Information -=-=-=-=-

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PS3 user

[Zakulis]

Same deal...

[BashfulTaint]

Time: Anytime
Frequency: Always
World name: Ultros
Character name: Yuantis Kurstark
NPC name: Francel
Monster name: N/A
Class/Level: Conjurer 41
Party or solo: Solo
In-game time: Anytime
Area and coordinates: Coerthas Central Highlands 26,17
Steps:
1. Click Francel npc
2. Nothing happens
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: Cable - Onelink
- Modem maker/model number: D Link

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

PS3 user

Please also up-vote my post, so that we get maximum attention
http://forum.square-enix.com/ffxiv/threads/96627