Bugged response from RMT report replies.

[Richiealvian]

I believe it's bad enough that we have it hard reporting RMT. However, i have recently been made aware that the ticket I submitted asked me to reply back with the name, time, and world of the offense while I actually attached a link to a screenshot with the timestamp, chat log, and character name.. Here's an example.



Can I even be more detailed -_-

I sent another ticket, saying:



And the response I got was:


There was another instance where they told me to reply to this message, however when I did it said this ticket is closed.

Come on SE, you can do better than that! I've been (almost) worshipping you from at least 10 years ago. Please make this game a better place!

[Elaria]

That's like filling out a job application and instead of answering the questions you staple a picture of you in a previous job pointing at your name tag.

[Richiealvian]

Well, this isn't a job.. You honestly think that it's bad that I did it like that? I was just trying to do my part for the community, even attached screenshot to make it more detailed. But I guess, if that's how you feel..

[ZakarnRosewood]

They have a process, for them it gets the best results. It makes dealing with these things easier for them at this time. If you create your own process it delays the results you would like. While attaching a photo is smart it does not help them in on their end. You got to remember that they get hundreds of these and if each one is different than the last it make sorting through it that much harder.

If they can group things by world and area and time via the process they have they might be able to deal with more instances of RMT quicker than if they have to exit out of their program, look through a screen shot, gather the info that way, then go back in and try and generate a report.

I know the process right now is frustrating but it is working and things are being dealt with. They are trying to refine this process to make it easier on the reporter and the one receiving the report. Remember this is just as frustrating for them as it is for you. you are just one person having the issue, they are dealing with everyone having everybody's issue.

From a Game Watch interview:

Source Link

Talking about shouts, there are lots of Real Money Trade (RMT) related shouts in town, are you planning something to address this?

Right now we are permanent banning them at really fast pace, that’s one, and also we are updating the chat filters daily. We’re making it hit the chat filter first so it doesn’t get to the other players. RMTs are fighting back against this and they are making it more code like......

yes. Specially when you play on NA server, there are messages in which I can’t even understand what it is. There are lots of irritating message flying around.

Yes. They are putting in greek characters, and stuff like that, we are continuing to take those down.

So it’s kind of like Google’s spam filter, we shouldn’t be hearing much of these shouts over time?

Yes exactly. We are updating the chat filter in extreme speed.

It’s not completely gone but the amount sure feels like it’s getting less, so chat filter huh, that’s an interesting idea.

By making it where they can’t even say it. Also when noticing them to permanent ban them, we are working on these thoroughly. Since we’re doing thoroughly, it’s to a point they of harassment. We receive over few hundred reports in one day, and the GM instantly investigates and goes into position to address the matter. As mentioned before we are dealing with them.

So although right now it’s repetitive, the effect is getting greater?

Right now there is a lot going on in America. On the NA forums there is even a thread asking to sell the appearance changing potion with real money which is familiar in F2P. Looking at that kind of thread, I think to myself for RMTs they can’t do any business with increase of F2P MMOs. If world becomes a world where you can buy gold and experience points with real money, there is no way for RMTs to profit from. New big MMO titles using subscription model is FFXIV ARR and TESO so now I understand why they are desperate. Only thing left for us to do is to exterminate them.

Notice how the messages are getting stranger and stranger? Its because they are getting more and more desperate.

[Elaria]

No, just saying you still needed to fill out the blanks. The screenshot surely is an added bonus though.

[Karari]

Most reports probably go to a computer that does not have a web browser (to increase employee productivity). Where I work we have a very basic version of Linux running, where we receive reports like the one you wrote, and then look through logs on a second screen. The only information we can view is text.

[Richiealvian]

I see, that makes more sense now. I did lodge a few reports where I had included the character names, but with the recent ones I got a bit lazier and stopped inputting the names because I thought they could see it all within the screenshots.

[ZakarnRosewood]

I see, that makes more sense now. I did lodge a few reports where I had included the character names, but with the recent ones I got a bit lazier and stopped inputting the names because I thought they could see it all within the screenshots.

Thank you for understanding. I'm glad it makes sense when someone takes the time to explain things. I did a quick edit on that post of one i did the other day about a game watch interview. They aren't just trying to be difficult and they know the process needs refining but that's why they have the process, so they will know where to make changes. Process = results. Even if the results are undesirable it is still a result that helps them refine the process.