Quote Originally Posted by Covertghost View Post
Where is the web chat?

I've looked for ages, and all I can find web chat for is final fantasy 11 support.
I haven't had to use it, I just know it's there. I seem to recall someone else saying that the FF11 webchat can also be used for FF14

If you follow the SE account compromised link, you end up here
https://support.na.square-enix.com/c...c=405&subject=[Support%20Form]%20FFXIV%20Game%20Data%20Recovery%20Request

After submitting a request for assistance using this form, you will be asked to submit documentation in order to verify your identify.
Please note that we will not proceed with the investigation and game data recovery process until we receive this documentation.

* We accept copies of the following as forms of identification:
Driver's License
Insurance Card
Passport
Resident ID Card (issued within the last 3 months)
* Copies will be carefully disposed of after being kept securely for a certain period of time.
Also
https://support.na.square-enix.com/f...bject=takeover
As set out in Article 5 of User Responsibilities of the Square Enix Account User Agreement, management and security of one's Square Enix ID and password is solely the responsibility of the user.
If you think that the account has been accessed by an unauthorized third party, please contact us by visiting the SQUARE ENIX Support Center. We will perform our own internal investigation to determine whether or not there was unauthorized access, and do so as quickly as possible.
Which then says "click additional assistance button" which none exists.

I really hate knowledge-based support systems, they're about as useful as slamming a door on your hand.