White Blocks - Graphic Glitch

[LittleArrow]

Ok guys, I've had this problem since beta. Some days it's worse than others, but it is a daily occurrence.

Basically, every single graphics effect in the game will turn into a white block. It ranges from provoking effects to simple attack sparks after hitting the mob. This happens close up, far away, while there are weather effects, and when there are no weather effects.

Here are a few pictures of the provoke white blocks:

(Links are from Photobucket)

http://s1090.photobucket.com/albums/...hiteBlocks.jpg

http://s1090.photobucket.com/albums/...iteblocks2.jpg <-- shows the best white blocks

http://s1090.photobucket.com/albums/...iteblocks3.jpg

Here are my computer's specs:

(The glitch occurred with both video cards at any temperature.)
Video Cards:
Current: ATI 5850 (This card was also tested on a similar spec'd computer without any of the white blocks)
Old: Nvidia GTX 9800
Drivers: Up to date
Motherboard: Asus
Power Supply: 550watt
CPU: Quad Core 2.4
Ram: 4gigs
OS: Windows 7 64bit

Here are my game settings:

Windowed 1680x1050,
Multisampling 2xMSAA,
General Drawing Quality 8 (Standard),
Background Drawing Quality 4,
Shadow Detail Highest,
Texture Quality High,
Texture Filtering Highest.

Extra Graphics Info:

FPS: 30-60
Temp: Idle 39-50C, In-Game: 65-70C

If you need any additional information, please let me know and I will post it up.

~L.A.

[Baccanale]

Greetings, LittleArrow!
Thank you for posting your concerns about the strange white blocks that you have been seeing. In order to make sure we have enough information for an investigation, it would be a great help to us if you filled out as many details as you can in the following form:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which version of Windows was in use to play the game.

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

World:
World where the issue occurred.

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

Physical Level:
Physical level of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

In-Game Time:
Please list the in-game time that the issue occurred.

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

Thanks for your participation!

[LittleArrow]

Thanks for the automatic response. I answered most of these questions, and have followed plenty of the guidelines unless you simply did not read my post. I'll be sure to give you some more time to give me another automatic response by following your guidelines.

Also, I have seen plenty of other posts here that have not given half the information you've requested. Should probably go and post for them too! ^^b

Thanks again!

[LittleArrow]

Thread Title:
Short outline explaining what sort of issue you are experiencing.

>Was given in my original post. Will copy and paste it:

Basically, every single graphics effect in the game will turn into a white block. It ranges from provoking effects to simple attack sparks after hitting the mob. This happens close up, far away, while there are weather effects, and when there are no weather effects.

Platform:
Specify which version of Windows was in use to play the game.

>Was given in my original post. Will copy and paste:

OS: Windows 7 64bit

ISP:
Name of ISP you use to connect to the Internet.

>Time Warner is my internet service provider.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

>CATV

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

>10Mbt/s

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

>This is sort of silly, every day I play so the entire month of May and April. I play during the hours of 2pm - 2am PST.

Frequency:
State how frequently the issue occurs. Please select from the following.
1.Always
2.Sometimes
3.Once (Did not reproduce)
4.Unknown

>Between Sometimes and Always


Character Name:
Which character did the issue occur with?

>Little Arrow

Race:
Race of your character when the issue occurred.
(Eleze M, Eleze F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)

>Lalafell F

World:
World where the issue occurred.

>Cornelia

Class/Skill Rank:
Class and skill rank of your character when the issue occurred.

>All of the classes I play Arch 1-43, Conj 1-20, Pug 1-7, Lnc 1-25; using skills and when I'm standing idle.

Physical Level:
Physical level of your character when the issue occurred.

>Has been occurring since I started the game so... Phys Lvl 1 - 43

Area and Coordinates:
Area and map coordinates where the issue occurred.

>It's happened in every zone where there's fighting.

In-Game Time:
Please list the in-game time that the issue occurred.

>It happens when players are fighting

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
•What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)

>Battlecraft leves, randomly fighting monsters, during quests, during missions > whenever there is fighting

•Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
•If you were using macro commands when the issue occurred, please include the details of the command.
•In case the error message appeared when the issue occurred, please include what the message said.

[Minidrax]

Same happens to me at times.

[Tristan]

Hi,

Wow you've got a strange problem on your hands. I don't know which or if you've changed graphics settings in the FF XIV Config tool but I suggest you try out the following:

Under Video Settings tab:

- Set Multisampling on No AA

- Set General Drawing Quality on Lowest

- Set Background Drawing Quality on Low

- Set Shadow Detail on Lowest

Under Graphics tab:

Make sure every checkbox under this tab, except "Enable Hardware mouse cursor" is unchecked.

Furthermore:

- Set Texture Quality on Low
- Set Texture Filtering on Low

Under Font Settings:

Make sure the "Use Windows system font checkbox is unchecked. It maybe strange that I ask you this cause this may not seem to have anything to do with the font settings. But I just want to make sure it's not related to the problem.

Now play the game and let me know if there is any change at all.

-Tristan

[Xophious]

Hey there LittleArrow!

Sorry to hear you've been having that problem since Beta. We appreciate you contacting us back so quickly with a response. Since you've taken several steps to ensure it's not the graphic card, we'll gladly forward the concern to be looked into. If there are any updates on the matter, it will be posted within the forum. Thanks for posting!

[Melodicya]

Hello LittleArrow!

Thank you for your patience while this matter was investigated. The developers have reviewed your report and believe you will find a resolution to your problem by contacting Technical Support for assistance. You can reach Technical Support via the Square Enix Support Center at http://support.na.square-enix.com. Live support is available from 9:00 am to 6:00 pm PDT. We do apologize for any trouble this matter has caused you, and appreciate your understanding! We wish you all the best in your adventures!