This service account is currently suspended.

[Dark_Bard_Raven]

So I log off last night at about 1:30 am and wake up at 10:00 am today to find out my account has been suspended. One I do not talk in shout chat a lot so there is no way I offended any one. Two I have no contact with R.M.T. they get black listed as soon as they pop up on my screen. Three I am a computer tech so no I do not visit weird web sites......I have not even surfed the net since the start of the game (not counting checking my money and bills ) so the chances someone hacked my account in the few hours I was not on is very very small. I would like to know what the heck you did to my account S.E. there is no need for this issue with honest folk. Then have no way what so ever to contact any one real until Monday. I have spent way to much time on this game to start over ( one dow at 50, one dol at 50, the other two dol almost done, and all my doh above 15 ). This is just mind blowing and if this does not get fixed I will not be coming back and will be canceling my wifes account and both of my boys accounts. Plus I have a gaming community of about 50 plus I play with that I can promise (this is a strong word here because I know it will happen) will cancel there accounts as well........because we are a tight nit group. This is unacceptable.

[Mhaeric]

So I log off last night at about 1:30 am and wake up at 10:00 am today to find out my account has been suspended. One I do not talk in shout chat a lot so there is no way I offended any one. Two I have no contact with R.M.T. they get black listed as soon as they pop up on my screen. Three I am a computer tech so no I do not visit weird web sites......I have not even surfed the net since the start of the game (not counting checking my money and bills ) so the chances someone hacked my account in the few hours I was not on is very very small. I would like to know what the heck you did to my account S.E. there is no need for this issue with honest folk. Then have no way what so ever to contact any one real until Monday. I have spent way to much time on this game to start over ( one dow at 50, one dol at 50, the other two dol almost done, and all my doh above 15 ). This is just mind blowing and if this does not get fixed I will not be coming back and will be canceling my wifes account and both of my boys accounts. Plus I have a gaming community of about 50 plus I play with that I can promise (this is a strong word here because I know it will happen) will cancel there accounts as well........because we are a tight nit group. This is unacceptable.

Have you set up payment on Mog Station? Free trials have been ending in the last couple days.

[Dark_Bard_Raven]

Should not have to I still have 14 days of free trial and as do my wife and kids yet they can log on.

[Aydem]

Welcome to the club, SE has huge security leak and they dont even admit it
Their solution is banned people who are compromised (ok fair)
But their lack of quality support causes people to be banned for no reason for multiple days

I paid for a game that gave me 30days , and i have play 6 days until i got banned!!!
Day 16 of being Banned has started, still no answer on my ticket, no chat guy able to reach, no mails answered than the common default answer by a bot

Sorry for the rage but this is a the point it deserves some good old fashion raging

[Talihina]

Same problem here, unfortunately. Played game til 10:30 am EST, left for a mere 5 hour workshift, came back et voila, account is suspended.

Looking into my account on the mogstation, I saw this:

Character
Df Dfg (Tonberry)
Talihina Sky (Exodus)

Looks like my account is now under control of an RMT.
Now...I haven't clicked any links myself, nor have I made any transactions with an RMT or anything of that sort. Did a virus scan, malware scan, hell, even a spyware scan, all came up clean. I just got this PC less than 2 months ago, and haven't been on any suspicious sites. I just came back from work and I was suspended.
I've added a security token, but alas, SE doesn't have support on the weekend, so my ETA will probably be weeks.

Thanks, SE.

[Dark_Bard_Raven]

Oh I am right there with you only problem is I know that it is almost and I say almost because nothing is impossible to hack my passwords with out sitting right next to me while I type it I use random number and letter strings that are different for very account I go thru online that goes double for account that are connected to my money.

[Aydem]

you dont have to look for the cause at your side, this clearly is a SE security breach they just dont wanna admit it

[Talihina]

Oh I am right there with you only problem is I know that it is almost and I say almost because nothing is impossible to hack my passwords with out sitting right next to me while I type it I use random number and letter strings that are different for very account I go thru online that goes double for account that are connected to my money.

My password is also a mix of numbers, letters and special characters (about 16 characters long!). I guess I made the mistake of not using a security token, which I have now, but what good will that do now?

you dont have to look for the cause at your side, this clearly is a SE security breach they just dont wanna admit it

God forbid we'll even hear a peep about it.

[Dark_Bard_Raven]

As for the mog station not only does it show only my toon names I can log onto my wifes account and it shows our guild bank is still full so I know it is not rmt there is way to much tasties in there for them to just leave that alone.

[Mhaeric]

You don't need to have had direct contact with an RMT in order to hacked by one. They hack other websites with less security like fansites, linkshell sites, and so forth, and then run checks against your accounts using those passwords. Some fansites like ZAM are infected with keyloggers that capture your password when you log in.

1. Use a strong password, unique to the game.
2. Add a security token.
3. Never get hacked again.

As for the mog station not only does it show only my toon names I can log onto my wifes account and it shows our guild bank is still full so I know it is not rmt there is way to much tasties in there for them to just leave that alone.

That doesn't mean anything. LS member had his account hacked by RMT, confirmed by seeing him shout in Coerthas, and he was able to get the account back by adding a security token and changing the password. They took literally nothing from him or our LS in the 24 hours or so they had access.