Incorrect Relic +1 awarded upon upgrading.

[ntri]

Time: 9/16/2013 (tenative)
Frequency: Once
World name: Hyperion
Character name: Entry Areus
NPC name: Furnace near Gerolt
Monster name: N/A
Class/Level: 50 Paladin
Party or solo: Solo
In-game time: Unknown
Area and coordinates: Unknown
Steps:
1. Inspect available relic upgrades at the forge while possessing a relic in inventory.
2. Awarded an upgraded relic (the Bravura I had on me was upgraded) without confirming any dialogue or selecting the option.
3. Waste 900 mythology on an upgraded relic not wanted.
4. Be unable to upgrade the relic intended to be upgraded.

This cost me 900 mythology (3 weeks of work) and I've been unable to get a GM to assist me with the problem despite submitting two tickets, the first of which told me to submit a bug report, the second was simply closed without a reply (resulting in the delay between occurrence and reporting). The cost of receiving the incorrect relic at this stage of the game greatly reduces my ability to progress. It also inhibits my character in a variety of ways due to a system error that I had no control over. Having just paid for my subscription I'm extremely disappointed this can even happen, let alone that a GM would simply ignore the issue not just once, but twice, not even bothering to dignify by ticket with a response the second time. I'm disappointed both as a customer and as a long time player (played since 1.0). I hope the issue is resolved as this affects my personal game play and my enjoyment of the game significantly.