Blood for Blood quest (Sargatanas)

[Kiyane]

Time: 6:50 PM EST
Frequency:Always
World name: Sargatanas
Character name: Kiyane Tsuhiko
NPC name: Suspicious Box
Monster name:
Class/Level: Arc 41
Party or solo: Solo
In-game time: dunno
Area and coordinates: Coerthas Central Highlands 13 x 17 Y
Steps:
1. Activate Suspicious Box
2. Bar goes all the way
3. Nothing happens
4. FOREVER

This is a main story line quest so I cannot proceed any further until it's fixed. I have logged out and back in and still did not fix the problem.