"Technical support"... So where is the support staff?

[Raist]

Have to back Jackel up on this one. It was the same way with XI.

Your more direct route to support is through their Support Portal. The forums have always been a "virtual sandbox" for the players (I know, that can be interpreted different ways, but best way I can think of to describe it). It is intended for us to use it for discussing issues/solutions and for providing some feedback opportunities between SE and the players (in both directions). They were never meant to be a direct support option between the players and SE.

That is why there are two different links---one to the forums, one to the support portal.