Quote Originally Posted by Oriachim View Post
I've yet to see a staff member on this part of the forum. So far, we've had members helping other members or white knights telling people to "gtfo".

I don't like to do this... But look at WoW, almost every thread that is at least semi-respectable gets answered but here.. Nothing.
Customer service is too busy answering 2+ hour queue lines on live chat and phone support, unfortunately for some issues they're powerless to do anything. Their email ticketing system also seems to be backed up about five days for just automated messages. I don't think that leaves anytime for them to be on the forums.