Where is my Collector's Edition?

[Bulrogg]

Ya know, I'm enjoying the game via the digital download, but can't help to wonder where my Collector's Edition is?

I wasn't sure where to post this, so I stuck it here in general. I've also submitted a ticket to see if I can get any info.

Is anyone else that ordered a CE box still waiting on theirs to arrive?

[Romantau]

There have been quite a few people with issues relating to their CE. I have still not received my CE items for my 1.0 CE, or any contact about solving the issue despite multiple support tickets (1st one was closed out with no action).

Hopefully you will get some resolution for your problem, but figured I'd let you know the CE issues do not seen to be high on SE's resolution prioritization.

[Eztam]

Are you sure you selected the right one? The digital download CE that I bought for both my girlfriend and my accounts clearly stated only came with the ingame products, not the physical items that came with the hard copy of CE

[Riko_113]

What Eztam said.

If you did Digital Download of CE you don't get a physical box...that's why you paid like $30 less for it. You get in-game items only and received an email explaining the process to do that if so. If you received that email...that's 100% confirmation you ordered Digital and will not get any physical items.

[Bulrogg]

Well, the two hours I spent on hold with SE phone support gave me plenty of time to search my emails and the order page.

Neither say that the only bonus items for the digital CE are in-game items. In fact the webpage is very misleading. http://na.finalfantasyxiv.com/pr/product/
The way it is set up leads one to presume that the bonus items are for all three versions of the CE.

The in-game items are not worth 20$ and if it was so abundantly clear on the site, I would not have spent the extra money.

I guess I'll request a refund and they can remove the in-game items from my account, then I'll buy the cheaper version.

[ispano]

Well, the two hours I spent on hold with SE phone support gave me plenty of time to search my emails and the order page.

Neither say that the only bonus items for the digital CE are in-game items. In fact the webpage is very misleading. http://na.finalfantasyxiv.com/pr/product/
The way it is set up leads one to presume that the bonus items are for all three versions of the CE.

The in-game items are not worth 20$ and if it was so abundantly clear on the site, I would not have spent the extra money.

I guess I'll request a refund and they can remove the in-game items from my account, then I'll buy the cheaper version.

The fact that it says DIGITAL tells you it's only in game items. Also, if you've already applied your code, you are likely out of luck.

[Bulrogg]

Perhaps when you read DIGITAL you come up with that. When I read DIGITAL, it tells me I am getting a downloaded version of the game. That is why the CE digital version is $20 less than the one with the hard copy of the game. I still expected the bonus items. Not some super fine print, that I have yet to locate, telling me "You just paid $49.99 for a download and some cheap in-game items".

The website is VERY misleading.

So it seems I have an answer. The mods can lock the topic.
I'll await a reply from the support center as they have two days before I file a dispute.

[Seraphi]

There's nothing misleading about it, at all. Pretty sure you're the only person that doesn't know what a digital download entails. The fact that there's a significant price difference should have made it obvious enough, but I guess not.

So it seems I have an answer. The mods can lock the topic.
I'll await a reply from the support center as they have two days before I file a dispute.

Your answer will be "you're shit out of luck".

[ispano]

Perhaps when you read DIGITAL you come up with that. When I read DIGITAL, it tells me I am getting a downloaded version of the game. That is why the CE digital version is $20 less than the one with the hard copy of the game. I still expected the bonus items. Not some super fine print, that I have yet to locate, telling me "You just paid $49.99 for a download and some cheap in-game items".

The website is VERY misleading.

So it seems I have an answer. The mods can lock the topic.
I'll await a reply from the support center as they have two days before I file a dispute.

Digital means NOT physical. Always has. There would be little point to giving you the Download and shipping you a box with everything but the game disc for the lower price. The difference in cost is DUE to there being no physical items at all.

[Silversnow]

I'll await a reply from the support center as they have two days before I file a dispute.

Enjoy not playing for a while if you do a dispute. It pretty much results in a perm ban on your account since disputes cost them money.