I found the solution to your problem. If you spent over 600 dollars for a HP laptop do yourself a favor, get your computer and trade it in for a asus or acer brand. I've seen so many HP computers at my work station due to hard drive failures, cooling fan failures, motherboard issues like bad ports. They always seem to go out after a years time. I see 5 HP laptops and 2 HP desktops daily. They are not a very good brand (i see these more then i do dells). If you want a quality computer go and trade in for a Asus or Acer brands the parts are more quality and give you a overall better performance.